Customer Marketing Manager
Marketing & Communications, Customer Service, (Customer Service), (Marketing & Communications)
Posted on Tuesday, January 10, 2023
<div><b>Who we are:</b></div><div>Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. Sword Health is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain . Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over 160+ other established businesses across the world. </div><div><br></div><div>The Sword program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented Sword specialists. Sword’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than two years ago, Sword has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone. </div><div>This is an opportunity to join Sword during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high caliber people with passion, commitment and energy to create and deliver technologies, services and products that drive human progress forward. </div><div> </div><div>We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at Sword– working alongside great people pioneering novel products and cutting edge technologies. </div><div><br></div><div><br></div><div><b>WHAT YOU’LL DO</b></div><div> • Own and scale customer marketing events and programs, creating a delightful experience for identifying advocates and creating a platform to share success stories and give feedback. </div><div>• Develop a customer advocate program by partnering closely with the customer success team to identify, engage, and steer our customers to become advocates.</div><div>• Nurture long-term and strategic relationships with our customer advocates and help identify, connect, and manage the pipeline of programs including events, customer stories, case studies, content, and speaking engagements. </div><div>• Delight our customers and help our go-to-market teams bring the best of Sword to events such as conferences, fairs, presentations, and more. </div><div>• Develop an evolving playbook for orchestrating how marketing collaborates with customer success to work together to create impactful stories and delight customers.</div><div>• Manage the coordination, outreach, and logistics connected to references case studies, testimonials, and speaking engagements</div><div>• Serve as the main point of contact to customers for coordinating and organizing travel and any relevant needs for speaking engagements (including all logistical support, finance approvals, ensuring they have a smooth and pleasant experience) </div><div><br></div><div><b>ABOUT YOU</b></div><div>• 5+ years of experience with customer marketing and/or advocacy programs</div><div>• Strong project management skills</div><div>• Highly organized and motivated to by delighting customers</div><div>• Self-starter who can build rapport with cross-functional teams remotely and is passionate about our mission to free 2 billion people from physical pain</div><div>• Excellent communication skills (written and verbal)Self-starter with the ability to prioritize work with minimal supervision</div><div>• Experience working and communicating with business decisions makers/executives to move along programs and meet deadlines</div><div>• Experience with creating stories with Employers, Health Plans, Payers, Labor Unions, and Public Sector is a plus</div><div>• Experience with making presentations using Powerpoint and/or Google Slides</div>
Sword Health is an equal opportunity employer.
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