Join our companies in their quest to drive powerful, positive, change that endures.

Trust & Safety Specialist (UK)



United Kingdom
Posted on Friday, May 10, 2024

We believe that Substack should be a safe place for the free exchange of ideas. The Senior T&S Specialist role will guide our policy enforcement, content moderation, and T&S team operations. This is a full-time role that requires full weekend moderation and critical response coverage on Saturdays and Sundays (10 am - 6 pm CET). Candidates will be ideally located in the United Kingdom.

As a Senior Specialist, you’ll help us level up the quality of T&S operations by improving enforcement operating procedures and processes, reporting on key performance metrics, providing high touch resolution for critical escalations and top writer requests, and coaching a team of specialists through complex safety challenges. In order to succeed, you’ll need to have deep product knowledge, a knack for making sound judgment calls under pressure, persuasive cross-functional story-telling abilities, and experience working on fast-paced and high-performing safety teams.

Substack’s compensation package includes a market-competitive salary, equity for all full-time roles, and exceptional benefits. Our cash compensation salary range for this role is £76,000 - £92,000. Multiple factors, including candidate experience and expertise, determine final offer amounts and may vary from the amounts listed above.


  • Provide content moderation and critical response coverage for time-sensitive issues including, spam, copyright infringement, content guidelines violations, data subject access requests, appeals, and account recovery.
  • Resolve highly visible escalations and edge cases requiring input from leadership or cross-functional stakeholders.
  • Investigate complex safety issues and make sound recommendations for mitigation and prevention.
  • Develop and maintain clear and consistent documentation of T&S operating procedures, processes, and public-facing communications to readers and writers.
  • Collaborate with cross-functional stakeholders including team members in Product, Engineering, and Partnerships to identify and create solutions for user safety issues.
  • Help improve processes to optimize efficiency, safety, and the reader/writer experience.

About You (Minimum Requirements)

  • 3+ years of experience on a fast-paced Trust and Safety or content moderation team moderating a high volume of content.
  • Strong written and verbal communication skills.
  • You’re comfortable reviewing highly sensitive, potentially offensive, shocking, or extreme content and align with Substack’s approach to content moderation.
  • You’re a self-starter. You’re able to build and implement moderation processes where necessary, make sound judgment calls under pressure, and resolve ambiguous or complex safety issues with minimal supervision.
  • You enjoy collaborating with a diverse group of stakeholders. You can persuasively advocate for necessary data, tooling, or product needs to enhance platform safety.
  • Able to navigate and resolve ambiguous or novel safety cases and platform abuse issues.
  • Believe in Substack’s mission to build a better business model for writing.

Location: Remote (UK)

Substack is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, national origin, veteran or disability status. We’re seeking people passionate about enabling independent expression and building a better business model for creators. If you want to see what media, communities, and content can become when unmoored from advertising models, and you have the skills and experience to contribute, we’d love to meet you.