Associate, Services Consulting
Stripe
About the team
Stripe's Accelerate team works across all segments to ensure users receive the right implementation support to maximize their success on Stripe. You will drive service attachment rates for Startups while building revenue through paid services for SMB and Commercial segments, helping customers accelerate their growth and adoption on our platform.
What you'll do
As part of this role, you'll ensure customers in Velocity segments are equipped with the right Professional Services to thrive on Stripe. You will spend a significant portion of your time engaging with users to understand their needs, and scoping appropriate services. A key part of the role is collaborating with Account Executives to ensure smooth transitions and align implementation offerings with user goals. While selling services is important, the primary success metric is the growth of Stripe product revenue.
Responsibilities
- Evaluate user needs and recommend the most appropriate service offering to ensure their success on Stripe (free or paid)
- Drive Professional Services attach for Velocity users, ensuring they receive appropriate implementation and integration support
- Collaborate with Account Executives to ensure smooth user handoffs and appropriate service offerings
- Scope projects accurately to ensure alignment between customer needs and our delivery capabilities
- Build and maintain strong relationships with the Sales team for effective service alignment
- Support user success by focusing on increasing Stripe product activations
- Scope projects accurately to ensure alignment between customer needs and our delivery capabilities
- Generate Professional Services revenue through selling packaged offerings
- Negotiate service contracts and statements of work for paid engagements
- Monitor customer success metrics across all segments to demonstrate ROI
- Help shape the evolution of our service offerings based on market needs and feedback
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 2+ years of experience implementing and scoping technical services
- Ability to understand technical requirements and match them to appropriate service offerings
- Strong judgment in determining which service offering best suits different user segments
- Experience qualifying opportunities and identifying upsell potential
- Strong communication skills with the ability to translate technical concepts for business audiences
- Experience working cross-functionally with sales, product, and delivery teams
- Ability to build strong relationships across different customer segments
Preferred qualifications
- Experience selling technical implementation services in the payments or fintech industry
- Knowledge of Stripe's product suite and implementation requirements
- Background in solution selling with a focus on customer outcomes
- Understanding of API-based integrations and technical implementation challenges
- Experience in a high-growth technology company
- Familiarity with common e-commerce platforms and payment systems
- Track record of balancing free service attachment goals with revenue generation targets
The annual salary range for this role in the primary location is €62,900 - €94,300. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.
Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.