About Stori

Stori is a fast-growing, venture-backed financial technology company that is empowering consumers in Latin America with access to digital financial services. Stori currently operates in Mexico and has a global team with offices in Mexico City, Arlington Virginia, Bogota, and Asia. We are the largest fintech serving the underbanked population in Mexico, while planning to expand to other countries in Latin America. More than a million customers have been happy users of Stori’s credit card already.

Stori is one of the top-funded startups in the region with $400 million raised to date. We are backed by top venture capital funds globally, such as Lightspeed Venture Partners, GGV Capital, GIC, General Catalyst, Goodwater Capital and Mexico’s leading family office Tresalia Capital. These funds have deep fintech experience and whose success stories include Stripe, Affirm, Alibaba’s Ant Financial, and Toss.

Stori is powered by the collective experience and expertise of our team. Together, the leadership team brings 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Block (Square), Morgan Stanley, GE Money, HSBC, and Rappi in the U.S. and Mexico.

At Stori, we are an inclusive and meritocracy-driven team that welcomes diversity of background, experience and thinking. We are passionate about our mission and take pride in the products we build. At Stori, we seek team and individual excellence to deliver the best product and experience to our customers who are often said No to by traditional banking players.

What We Are Looking For

Main Responsibilities

• Experience:
• 4+ years of experience as Tech support preferred in big companies, excellent service attitude, very good team player, good writing/speaking English.
• Experience troubleshooting PCs, printers, and mobile devices.
• Skills and attitudes
• Effective Communication Skills: Ability to effectively communicate with customers and stakeholders in a clear and concise way.
• E xperience working and solving issues with Linux, MacOS and Windows.
• Excellent service attitude and team communication skills.
• Strong attitude of improvement.
• Bonus Points:
• Experience working in IT support centers.
• Scripting experience.
• English fluency.
• Experience projects.
• Any industry relevant certifications.
• Provide technical support to all employees when required, mostly on-site however remote support is also part of the daily tasks.
• Actively work on ticket requests related to hardware / software issues.
• Preemptive maintenance to equipment to ensure a smooth operation.
• Assist to propose and create Standard Operating Procedure (SOP) & Policies to maintain a consistent and effective work.
• Assisting in training new hires and junior members.