The Field and Retail Operations Sr. Analyst will be responsible for managing physical sales locations within malls (such as kiosk), focusing on driving customer acquisition and optimizing location performance. This person will work closely with sales teams, media partners, and external agencies, manage budgets, oversee data analytics, and ensure that physical locations are optimized for traffic and sales. The ideal candidate is a detail-oriented self-starter with a proven track record in sales operations, field management, and performance analytics

Hard Skills

• Sales Knowledge : Proven experience working with sales teams and knowledge of effective sales techniques.
• Training : Ability to conduct training sessions to enhance the capabilities of the sales force.
• Negotiation : Strong negotiation skills, particularly in securing rents, media buys, and kiosk placements.
• Budget Management : Expertise in managing and tracking budgets, ensuring efficient allocation of resources.
• Analytics : Proficiency in analyzing performance data, identifying trends, and developing strategies for improvement.
• Collaboration : Experience working with both internal teams and external partners/agencies.
• Reporting : Ability to generate, interpret, and present performance reports to stakeholders.
• Optimization : Continuous improvement mindset, focusing on data-driven decisions to enhance sales and location performance.
• Innovation : A proven ability to develop and implement impactful, innovative customer acquisition strategies.
• Project Management : Experience in managing projects, creating project plans, and ensuring timely execution.
• Bilingual : Fluency in both Spanish and English is required.
• Cross-Functional Collaboration : Experience in managing cross-functional teams to deliver seamless customer experiences.
  
  

Problem-Solving : Strong problem-solving skills with the ability to navigate challenges effectively.

Soft Skills

• Communication : Excellent verbal and written communication skills, with the ability to present complex data and insights clearly.
• Relationship Building : Ability to foster strong relationships with stakeholders to ensure successful campaign execution.
• Attention to Detail : Strong focus on accuracy in all aspects of campaign planning, execution, and reporting.
• Flexibility : Ability to adapt quickly to changing business needs and market conditions.
• Passion for sales and growth : Enthusiasm for the field and a commitment to staying current with industry trends and best practices.
• Time Management : Ability to manage multiple projects simultaneously in a fast-paced environment.
• Interpersonal Skills : Strong interpersonal abilities to collaborate with both internal teams and external partners.
• Motivation and Collaboration : Highly motivated and collaborative, with a strong team-player mindset..
• Collaborate with sales teams and ambassadors at physical locations (e.g., malls) to boost customer acquisition.
• Lead training sessions for the sales team, enhancing product knowledge, refining sales techniques, and promoting a customer-centric approach to improve conversions.
• Oversee data analytics for mall acquisitions, leveraging advanced tools to derive actionable insights and optimize strategies for better decision-making.
• Negotiate and secure optimal placements and rents for kiosks in malls, as well as manage media buys for indoor mall advertising, aimed at increasing foot traffic and brand visibility.
• Manage and track budgets for mall locations, ensuring that expenditures align with forecasts and deliver on ROI targets.
• Monitor and analyze the performance of physical locations, identifying trends, opportunities, and areas for improvement.
• Work closely with external agencies to manage the operations of mall locations and promoters, including rent negotiations, kiosk construction, hiring, and budget management.
• Prepare and deliver regular performance reports to management and stakeholders, providing insights and recommendations.
• Continuously evaluate and optimize location performance based on data insights, market trends, and industry best practices.