The Product Lead - Deposits Experience will:

• Develop and ship a seamless and frictionless user experience along the customer journey.
• Deliver a delightful experience for our StoriCuenta+ Customers
• Collaborate closely with cross-functional teams, including Engineers, Designers, and Data Scientists, to translate strategic objectives into actionable plans and guide the execution.
• Deepen insights into consumer behavior by conducting empathy interviews, analyzing competitor offerings, and conducting usability tests to inform product enhancements.
• Own the product roadmap and prioritize features and improvements for the technology team, holding accountability for the team's deliverables and outcomes.
• Proactively monitor system performance to swiftly identify and resolve production issues, ensuring the stability and reliability of our deposit products.
• Evolve and scale the existing user interface to align with the evolving needs and expectations of customers using our deposit products.
• Collaborate closely with the servicing team and leverage data analytics to identify friction points in the customer journey, making data-driven decisions to enhance the product.
• Continuously iterate and refine the deposit product based on user feedback and performance metrics to drive customer activation and satisfaction.
• Stay updated on industry trends and emerging technologies in the fintech and deposit products space, incorporating relevant innovations into our offerings when applicable.
• Foster a culture of innovation and customer-centricity within the team, encouraging creative problem-solving and a relentless focus on customer delight.
• Communicate progress and key findings to stakeholders, including senior management, to ensure alignment with the organization's strategic goals and objectives.

Experience:

• Bachelor’s Degree in, Industrial Engineering, Business Informatics, Entrepreneurial Studies, Digital Design, Marketing, Computer Engineering, Finance, or a related field
• 3+ years of professional experience as a technical program or product manager leading teams building data-centric decision support tools
• Business–proficiency in English
• Experience with data analysis (basic queries in SQL)
• Strong understanding of software development methodologies, including Agile/Scrum
• Good communication in both written and verbal for both technical and non-technical audiences
• Experience on digital platforms for agile product development (Jira, Basecamp)
• Proficient in translating business requirements into technical specifications

Skills and Attributes:

• Critical thinking
• Attention to detail
• Passionate for Design & UX
• Action Driven
• Obsessed with building beautiful products that delight customers.
• Entrepreneurial Spirit
• Fast and humble learner
• Structured way of executing and delivering results
• Superior communication (written/verbal) and influence skill to facilitate work across teams
• Creative, resourceful and enthusiastic about seeking new solutions to problems
• Loves creating efficiencies and streamlined processes
• Preference for working in a high standard team with motivated and driven professionals
• Ability to structure and manage complex projects and processes with multiple stakeholders at both senior and junior levels – and external and internal, including demonstrated ability to think end-to-end, manage long-term projects
• Strong analytical skills to interpret customer data, performance metrics, and user behavior, driving data-informed decisions.
• Strategic Thinking: Capacity to translate high-level strategy into actionable plans and prioritize initiatives that align with business goals.
• Technical Understanding: A solid grasp of technical concepts to facilitate communication with Engineering teams and solve production issues.
• Problem-Solving: Strong problem-solving abilities to identify friction points, propose solutions, and drive continuous improvement.
• Leadership