The Role:

As a Product Lead of fraud Prevention, you will develop and implement strategies, tools, and processes to prevent fraud while ensuring efficiency, scalability, and compliance with regulatory requirements. You will work closely with cross-functional teams, including Technology, Operations, Compliance, and Business Managers, to drive operational excellence and mitigate fraud risks.

Main Responsibilities:

• Lead the design and implementation of fraud prevention processes and tools, ensuring efficiency, scalability, and adherence to regulatory requirements.
• Conduct thorough research and evaluation of potential providers or in-house developments, focusing on cost-effectiveness, reliability, and alignment with company goals.
• Stay informed about market trends, industry developments, and client preferences to enhance the company's fraud prevention strategies and solutions.
• Collaborate with cross-functional teams to ensure seamless coordination and achievement of operational objectives.
• Identify opportunities for process optimization, automation, and improvement to streamline operations, enhance productivity, and reduce fraud-related costs.
• Monitor and analyze key performance indicators (KPIs) and operational metrics, identifying areas for improvement and implementing corrective actions as necessary.
• Develop and maintain strong relationships with external partners, vendors, and service providers to foster collaborative and mutually beneficial partnerships.
• Ensure the company's fraud prevention operations align with legal and regulatory frameworks by staying up-to-date with industry regulations and compliance requirements.

Product Experience:

• Analyze customer, product, and app usage data to highlight new insights for the leadership and product teams, aiding in better-informed prioritization.
• Act as a liaison between Product, Operations, and Credit teams, using data and insights to inform better horizontal strategies and decisions.

Experience:

• Experience in the banking or fintech industry, with a strong understanding of operational processes and requirements.
• 2-3 years of experience in product teams, specifically in fraud prevention and risk management.
• Proven expertise in CRM, operational, CS operations, and collections tools.
• Successful experience managing or working closely with tech teams, providing guidance, and fostering a collaborative, high-performance work environment.
• Demonstrated leadership abilities in decision-making, problem-solving, and strategic thinking.

Skills and Attitudes:

• Strong product experience and critical thinking skills.
• Fast learner with a structured approach to execution and delivery.
• Superior communication (written/verbal) and influence skills to facilitate work across teams.
• Superior analytical and problem-solving skills with demonstrated intellectual and analytical rigor.
• Action-oriented with a preference for creating efficiencies and streamlined processes.
• Ability to structure and manage complex projects and processes with multiple stakeholders.
• Ability to think end-to-end and manage long-term projects.

Bonus Points:

• Fintech experience.
• Product Operations experience with internal customer tools.