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Workforce Manager Operations

Stori Card

Stori Card

Mexico City, Mexico
Posted on Monday, May 6, 2024

About Stori

Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.

Stori is one of the top-funded startups in the region with US$250 million raised to date. We are backed by top global venture capital funds, such as GGV Capital, GIC, Lightspeed Venture Partners, General Catalyst, Goodwater Capital, Mexico’s Tresalia Capital, Vision Plus Capital, BAI Capital and Source Code Capital; who have successfully invested in startups such as Affirm, Airbnb, Alibaba, Stripe, and TikTok.

Stori has a standout founder team among fintechs, leveraging 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Morgan Stanley, GE Capital, and HSBC in the U.S., Mexico and Asia. The team has launched and managed many multi-million-customer credit card products globally, providing a wide breadth of experience and knowledge to our team.

We welcome diversity of background, experience and thinking. Storians are passionate about our mission and take pride in the products we build. Our culture thrives off of a flat structure and an inclusive environment where all of our employees can be their authentic selves, with boundless opportunities for professional growth.

An experienced WFM Manager to oversee our workforce planning and forecasting activities. The ideal candidate will be proficient in advanced forecasting methods and have experience in designing and implementing predictive algorithms like Facebook’s Prophet.

Key Responsibilities:

  • Develop and maintain accurate staffing forecasts using historical data and predictive models.
  • Design, implement, and refine algorithms, such as Prophet, to improve forecast accuracy.
  • Collaborate with cross-functional teams to understand staffing needs and operational goals.
  • Oversee the creation of effective schedules to meet service level objectives while optimizing staff utilization.
  • Analyze performance data to identify trends, operational challenges, and areas for improvement.
  • Lead a team of WFM analysts, providing coaching, training, and career development opportunities.
  • Stay abreast of industry trends and advancements in WFM technologies and methodologies.


  • Bachelor’s degree in Operations Management, Statistics, Mathematics, Computer Science, or related field or equivalent experience. We value competences vs titles.
  • Minimum of 5 years experience in workforce management, preferably in operations but if you know forecasting and staffing, let’s talk.
  • Proven experience with forecasting and predictive modeling. Experience with Facebook’s Prophet is highly desirable.
  • Strong analytical and problem-solving skills, with a track record of improving forecast accuracy.
  • Excellent leadership and team management skills.
  • You'll need to be sharp with your communication, both in writing and in person. As the team lead, you'll be in charge of presenting our results, breaking down complex concepts, and spreading the word about the essential part that WFM modeling plays across the whole company.

What we offer

  • Make a positive impact on the lives of our customers via financial inclusion
  • Professional development opportunities
  • International exposure & work experience
  • Company swag
  • Legally required benefits