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Senior IT Support Engineer

Stori Card

Stori Card

IT, Customer Service
Mexico City, Mexico
Posted on Monday, May 6, 2024

About Stori

Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.

Stori is one of the top-funded startups in the region with US$250 million raised to date. We are backed by top global venture capital funds, such as GGV Capital, GIC, Lightspeed Venture Partners, General Catalyst, Goodwater Capital, Mexico’s Tresalia Capital, Vision Plus Capital, BAI Capital and Source Code Capital; who have successfully invested in startups such as Affirm, Airbnb, Alibaba, Stripe, and TikTok.

Stori has a standout founder team among fintechs, leveraging 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Morgan Stanley, GE Capital, and HSBC in the U.S., Mexico and Asia. The team has launched and managed many multi-million-customer credit card products globally, providing a wide breadth of experience and knowledge to our team.

We welcome diversity of background, experience and thinking. Storians are passionate about our mission and take pride in the products we build. Our culture thrives off of a flat structure and an inclusive environment where all of our employees can be their authentic selves, with boundless opportunities for professional growth.

Main responsibilities:

  1. The person in this position will provide tech support to all employees when is required, remotely and on-site. Must have a very good service attitude, have experience working with Linux, MacOS and Windows and a great english level.

What we are looking for:

  • Experience:

    • 4+ years of experience as tech support preferred in big companies, excellent service attitude, very good team player, good writing/speaking English.

  • Skills and attitudes

    • Experience working and solving issues in Linux, Mac and Windows.

    • Linux server management.

    • Cloning OS knowledge.

    • Ticketing tools knowledge.

    • Able to establish conversation fluently in English.

    • Very good service attitude.

    • Problem solving.

    • Very Good team player.

  • Bonus Points:

    • Experience working with cloud.

    • Experienced working in IT areas in call centers.

    • Scripting experience.

    • English certification.

    • Experienced with MDM.

What we offer:

  • High profile work development opportunities

  • Exposure and opportunities to continuously expand leadership influence at the company

  • Constant learning, from the work itself, industry experts, and super-smart colleagues

  • Competitive compensation and attractive benefits

  • International exposure & work experience (we have offices in multiple countries)

What we offer

  • Make a positive impact on the lives of our customers via financial inclusion
  • Professional development opportunities
  • International exposure & work experience
  • Company swag
  • Legally required benefits