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Learning & Development Manager

Stori Card

Stori Card

Sales & Business Development
Mexico City, Mexico
Posted on Monday, May 6, 2024

About Stori

Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.

Stori is one of the top-funded startups in the region with US$250 million raised to date. We are backed by top global venture capital funds, such as GGV Capital, GIC, Lightspeed Venture Partners, General Catalyst, Goodwater Capital, Mexico’s Tresalia Capital, Vision Plus Capital, BAI Capital and Source Code Capital; who have successfully invested in startups such as Affirm, Airbnb, Alibaba, Stripe, and TikTok.

Stori has a standout founder team among fintechs, leveraging 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Morgan Stanley, GE Capital, and HSBC in the U.S., Mexico and Asia. The team has launched and managed many multi-million-customer credit card products globally, providing a wide breadth of experience and knowledge to our team.

We welcome diversity of background, experience and thinking. Storians are passionate about our mission and take pride in the products we build. Our culture thrives off of a flat structure and an inclusive environment where all of our employees can be their authentic selves, with boundless opportunities for professional growth.

Responsible for creating and executing training programs to develop soft and hard skills throughout the employee lifecycle and the measurement of performance for career development.

Main responsibilities:

Assessing training and development needs for operations teams: must conduct gap analysis to detect and prioritize development needs for operations teams, including all functions and seniority levels.Developing training programs for operations teams: based on the priorities identified, design training programs to improve those gaps. Must include metrics to ensure excellence. Adapt and deliver training for new developments or corporate or product changes: there will be compliance measures, changes in product and other changes that happen constantly. The need is to receive these materials and create learning strategies to make sure they are delivered.Implementing and measuring training programs for operations teams: using online, self paced and in person learning, must be able to implement training and as needed be the trainer. Building a team to increase capabilities of L&D for operations: after showing results, must begin to propose how the L&D team can grow to iterate and increase capabilities. Must be very involved with day-to-day operations to continue to identify and fill gaps.Co-create and manage performance measurement for operations: adapt performance management process to operations and manage implementation and follow-upCo-create and manage career paths for operations: co-design and manage the career development for operations.

What we are looking for:

  • Experience:
    • Minimum 3 years of experience in implementing learning programs in operational teams
    • 2 years of experience working in a fast-paced environment, such as a startup or high-growth company
    • Experience designing and implementing learning programs from scratch
  • Skills and attitude
  • Highly energetic. Action oriented. Fast
  • Excellent communication (both verbal and written) and presentation skills
  • Strong instructional design skills
  • Experience with various learning methodologies, including in-person, online, and blended learning
  • A proactive, self-starter attitude with a willingness to take ownership and drive results
  • A data-driven approach to learning and development, with a focus on measuring and evaluating the effectiveness of programs
  • Required language: Spanish & basic English

What we Offer:

  • High profile work development opportunities
  • Exposure and opportunities to continuously expand leadership influence at the company
  • Constant learning, from the work itself, industry experts, and super-smart colleagues
  • Competitive compensation and attractive benefits
  • International exposure & work experience (we have offices in multiple countries)

What we offer

  • Make a positive impact on the lives of our customers via financial inclusion
  • Professional development opportunities
  • International exposure & work experience
  • Company swag
  • Legally required benefits