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Knowledge Specialist

Stori Card

Stori Card

Customer Service
Mexico City, Mexico
Posted on Monday, May 6, 2024

About Stori

Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.

Stori is one of the top-funded startups in the region with US$250 million raised to date. We are backed by top global venture capital funds, such as GGV Capital, GIC, Lightspeed Venture Partners, General Catalyst, Goodwater Capital, Mexico’s Tresalia Capital, Vision Plus Capital, BAI Capital and Source Code Capital; who have successfully invested in startups such as Affirm, Airbnb, Alibaba, Stripe, and TikTok.

Stori has a standout founder team among fintechs, leveraging 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Morgan Stanley, GE Capital, and HSBC in the U.S., Mexico and Asia. The team has launched and managed many multi-million-customer credit card products globally, providing a wide breadth of experience and knowledge to our team.

We welcome diversity of background, experience and thinking. Storians are passionate about our mission and take pride in the products we build. Our culture thrives off of a flat structure and an inclusive environment where all of our employees can be their authentic selves, with boundless opportunities for professional growth.

The Role:

As a Knowledge Specialist, your primary responsibility is to actively contribute to the organization's knowledge management initiatives, ensuring the organization's information is systematically organized, easily accessible, and effectively utilized across various departments. You will play a crucial role in fostering a culture of continuous learning and knowledge sharing. Additionally, you will focus on developing and implementing training programs to enhance the skills and knowledge of our team members.

Main responsibilities:

Knowledge Management

  • Collaborate with cross-functional teams to systematically identify, review, capture, and organize knowledge assets, including best practices, procedures, and documentation.
  • Implement and uphold a comprehensive knowledge repository, ensuring seamless access and sharing of information.
  • Regularly review and update knowledge resources to maintain quality and consistency.

Content

  • Manage knowledge assets in alignment with established guidelines and criteria.
  • Review and edit content for clarity, style consistency and grammar..
  • Generate engaging content and update training materials, manuals, guides, and documentation for effective knowledge dissemination.
  • Work closely with subject matter experts to validate the accuracy and relevance of training content.

Knowledge Sharing:

  • Serve as a key resource for teams seeking information and guidance on diverse topics.
  • Evaluate training needs across operation departments and design programs addressing skill gaps, fostering continuous learning.
  • Develop comprehensive training materials, modules, and resources. And conduct engaging training sessions, workshops
  • Evaluate the effectiveness of training programs through assessments and feedback, continually improving content.

Technology Integration

  • Utilize technology tools and platforms to enhance training delivery and knowledge dissemination.
  • Collaborate with IT teams to implement and optimize learning management systems and other relevant technologies.

What we are looking for:

  • Bachelor's degree in a relevant field (Education, Training & Development, Business Administration, etc.).
  • Experience in knowledge management and training program development.
  • Strong organizational and project management skills with acute attention to detail.
  • Exceptional communication and interpersonal skills, facilitating effective knowledge sharing and collaboration.
  • Ability to collaborate effectively with diverse teams and stakeholders.
  • Analytical mindset with the ability to assess training needs and measure program effectiveness.
  • Familiarity with knowledge management process, tools and technologies.
  • Proactive mindset and a passion for continuous learning.

What we offer

  • Make a positive impact on the lives of our customers via financial inclusion
  • Professional development opportunities
  • International exposure & work experience
  • Company swag
  • Legally required benefits