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Customer Researcher

Stori Card

Stori Card

Customer Service
Mexico City, Mexico
Posted on Monday, May 6, 2024

About Stori

Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.

Stori is one of the top-funded startups in the region with US$250 million raised to date. We are backed by top global venture capital funds, such as GGV Capital, GIC, Lightspeed Venture Partners, General Catalyst, Goodwater Capital, Mexico’s Tresalia Capital, Vision Plus Capital, BAI Capital and Source Code Capital; who have successfully invested in startups such as Affirm, Airbnb, Alibaba, Stripe, and TikTok.

Stori has a standout founder team among fintechs, leveraging 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Morgan Stanley, GE Capital, and HSBC in the U.S., Mexico and Asia. The team has launched and managed many multi-million-customer credit card products globally, providing a wide breadth of experience and knowledge to our team.

We welcome diversity of background, experience and thinking. Storians are passionate about our mission and take pride in the products we build. Our culture thrives off of a flat structure and an inclusive environment where all of our employees can be their authentic selves, with boundless opportunities for professional growth.

The Role
As an expert in customer research, this role will give direction and support to the company's different product, design, ops, and marketing teams, ensuring validity and reliability in all research efforts. He/she will act as the customer's voice, understanding our customer's needs, behaviors, goals, and motivations of our users through quantitative research. He/she will be an expert in questionnaire and sample design and have experience leveraging surveys and advising on quantitative research methodologies.
You will
  • Collaborate with cross-functional teams to identify research objectives and design appropriate studies.
  • Lead quantitative research studies (e.g., Promoter Score (NPS)) and segmentation improvement initiatives for financial products.
  • Use quantitative surveys to gather insights and feedback from target audiences.
  • Apply weighting principles to ensure accurate representation of data.
  • Expert in questionnaire design, processing, and presenting results with storytelling principles
  • Stay updated on industry trends, best practices, and emerging methodologies in quantitative research.
  • Bachelor or advanced degree in a relevant field (e.g., statistics, psychology, sociology, economics, others).
  • Minimum of 3 years of experience in research, particularly within large market research agencies and on the client´s side.
  • Strong expertise in pre-testing methodologies and quantitative survey design.
  • Working knowledge of qualitative research methods.
  • Basic knowledge of analytical and statistical skills (e.g. SPSS, Stata).
  • Effective communication skills to convey research findings to diverse stakeholders.
Preferred Qualifications:
  • Experience working within the financial industry.
  • Familiarity with customer experience metrics and strategies specific to the financial sector.

What we offer

  • Make a positive impact on the lives of our customers via financial inclusion
  • Professional development opportunities
  • International exposure & work experience
  • Company swag
  • Legally required benefits