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Analista de Cobranza

Stori Card

Stori Card

Mexico City, Mexico
Posted on Monday, May 6, 2024

About Stori

Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.

Stori is one of the top-funded startups in the region with US$250 million raised to date. We are backed by top global venture capital funds, such as GGV Capital, GIC, Lightspeed Venture Partners, General Catalyst, Goodwater Capital, Mexico’s Tresalia Capital, Vision Plus Capital, BAI Capital and Source Code Capital; who have successfully invested in startups such as Affirm, Airbnb, Alibaba, Stripe, and TikTok.

Stori has a standout founder team among fintechs, leveraging 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Morgan Stanley, GE Capital, and HSBC in the U.S., Mexico and Asia. The team has launched and managed many multi-million-customer credit card products globally, providing a wide breadth of experience and knowledge to our team.

We welcome diversity of background, experience and thinking. Storians are passionate about our mission and take pride in the products we build. Our culture thrives off of a flat structure and an inclusive environment where all of our employees can be their authentic selves, with boundless opportunities for professional growth.

¡Únete a este gran equipo como Analista de Cobranza!

Funciones

  • Realizar llamadas para cobranza telefónica
  • Realizar promesas de pago
  • Asegurar que los clientes realicen el pago en tiempo y forma
  • Realizar cobranza por canales digitales (chat, correo whats app)

Requisitos

  • Escolaridad mínima preparatoria terminada o en curso.
  • 6 meses de experiencia en cobranza de servicios financieros, principalmente tarjeta de crédito.
  • Comunicarse claramente, tanto de manera escrita como oral, a los fines de negociar el adeudo de nuestros clientes.
  • Demostrar una personalidad empática, negociadora, a fin de interactuar de manera positiva con los clientes y garantizar la recuperación de la cartera vencida.
  • Capacidad de escuchar atentamente la situación, así como los reclamos de los clientes para poder brindarles la mejor alternativa de pago.
  • Permanecer en calma al lidiar con clientes que estén molestos, ser cortés y paciente.
  • Tener vocación de servicio y demostrar una actitud negociadora e impecable al teléfono y en los diferentes canales de comunicación con email, chat en vivo, WhatsApp y Facebook
  • Capacidad de trabajar en equipo.
  • Capacidad de solventar los problemas de los clientes de manera efectiva y oportuna.
  • Disponibilidad de horario y flexibilidad para trabajar de manera presencial en oficina cuando sea necesario.

What we offer

  • Make a positive impact on the lives of our customers via financial inclusion
  • Professional development opportunities
  • International exposure & work experience
  • Company swag
  • Legally required benefits