Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner
• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
• Manage and resolve customer complaints, escalate to concerned authority when necessary
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate & complete information to improve customer satisfaction leading to noticeable results
• Maintain records of every interaction and forward to concerned team member whenever necessary
  
  

Who Can Apply

• Graduate from any stream
• 2+ years experience in a customer support role
• Strong Track record of performance
• Strong listening , written and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities and manage time effectively
• Must be fluent in English, proficiency in other languages is an advantage.
• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable
  
  

Skills:- Zendesk, Customer Relationship Management (CRM), Customer Support, Technical support, Communication Skills, English Proficiency and freshchat