Patient Engagement Specialist (Temporary)
Sprinter Health
This job is no longer accepting applications
See open jobs at Sprinter Health.See open jobs similar to "Patient Engagement Specialist (Temporary)" General Catalyst.
Remote
USD 21-21 / hour
RESPONSIBILITIES:
- Your day will begin by reviewing and following up on inbound requests received from existing outreach campaigns
- Throughout the day you will utilize an auto-dialer tool that makes 120 to 150 outbound calls to patients every day
- You will talk to about 70 to 80 patients and book an average of 14 appointments each day
- You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments
- As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health
- To support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have
- You will collaborate with other representatives and healthcare professionals to ensure a seamless patient experience
- As different customer situations arise, you will escalate questions and concerns to other teams for additional support
REQUIRED QUALIFICATIONS
- At least 2 years of high-volume outbound call center experience, including at least 1 year in the healthcare industry
- Experience using electronic health record (EHR) systems and other healthcare software
- Excellent communication skills to present and explain information to patients
- Proven skill managing multiple channels of communication including phone, email, and chat
- Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered service
- Experience with Five9
- Experience with Zendesk
- Experience using a Mac
PREFERRED QUALIFICATIONS
- Experience with Google Suite
- Experience with Slack
SALARY & BENEFITS
- $21/hour
- 2 weeks of training
- medical, dental and vision premiums covered 100% for you and your dependents
- life insurance, plus short and long-term disability coverage
This job is no longer accepting applications
See open jobs at Sprinter Health.See open jobs similar to "Patient Engagement Specialist (Temporary)" General Catalyst.