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Technical Program Manager



IT, Operations
Remote · Denver, CO, USA
Posted on Tuesday, February 28, 2023

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental health care that produces high-quality outcomes for individuals. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them.

How you'll make an impact

The Technical Program Manager will coordinate business, product and engineering leaders to ensure alignment across projects and initiatives, so that SonderMind teams can iterate quickly against our product roadmap, delighting our customers and ensuring our executive team can communicate progress and value efficiently to our Board of Directors and investors.

You will coordinate the planning, execution and delivery of key roadmap objectives, always focused on creating feedback loops and removing impediments. This requires strong relationship, organizational and communication skills, as well as the ability to think critically across multiple initiatives.

Success looks like

  • You build deep connections with leaders across the business to ensure that all parties have the correct amount of context and involvement in the product roadmap and vision.
  • You quickly identify breakdowns in communication, culture or process and intervene or escalate these issues through appropriate channels.
  • You break down large projects into smaller components to quickly deliver value to the business.
  • You ensure that planning and discovery is efficient and any blockers are escalated so that requirements and scope can be defined.
  • You are responsible for ensuring initiatives are scoped and on track based on estimated delivery timelines.
  • You are responsible for ensuring initiatives are measured and results are communicated in a clear and timely manner across the business.
  • You have a strong sense of ownership related to program and initiative delivery.

What you'll do

  • Organize and manage cross -functional projects across multiple value streams.
  • Lead quarterly and continuous planning discussions with product, engineering and business leaders.
  • Program-level risk identification, escalation and management.
  • Participate in standups, and other meetings with the engineering team to provide status updates and answer questions about project decisions.
  • Cross-program coordination with other program managers to identify and address gaps and concerns within the project teams and development teams.
  • Gather and use data to coach engineering leaders on best practices for cycle time, throughput, estimation and productivity.
  • Ensure that business teams are operationally ready for test and production releases.
  • Work with product and engineering leaders to continuously review dev team backlogs, reprioritize work and escalate trade-off conversations.
  • Be a leader in change management as SonderMind grows.

What you'll bring with you

Required Experience
  • 3+ years of program or project management in a technical role or relevant experience
  • Knowledge of Agile methodologies, such as Scrum and Kanban and the ability to apply those methodologies
  • Experience working within the software development lifecycle
  • Experience using Jira and Confluence for work management and documentation

What we value

  • Curious:Seek to understand and pull the thread
  • Courageous:Takes action, even when uncomfortable
  • Lightful:Assume positive intent in others
  • Authentic:Say what you mean, mean what you say, act accordingly
  • Bucketworthy:Don’t let your bucket leak

Our Benefits

The anticipated salary for this role is $110,000- $125,000. This role is eligible to participate in our equity incentive plan. Actual title and compensation is commensurate with qualifications and experience.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

  • A commitment to fostering flexible hybrid work
  • A flexible PTO policy with a minimum of three weeks off
  • Therapy coverage benefits to ensure our employees have access to the care they need
  • Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
  • Paid company holidays and a company shut-down during the last week of the year
  • Employer-paid disability ADD to cover life's unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
  • Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition)
  • 401K retirement plan with 100% matching on up to 4% of base salary

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.