Renewals Specialist
SonarSource
Sales & Business Development
London, UK
Posted on Wednesday, May 1, 2024
The impact you can have
As part of our exciting growth, our global Sales Administration team is seeking a new team member to join us in London. In this role, you will be part of a dynamic, fast-paced environment to accommodate business growth and collaborate closely with the Sales team, Customer Success, and Sales Engineering team to provide exceptional service to our valued customers.
On a daily basis, you will
- Establish and communicate renewal quotes to customers
- Work closely with the sales team to overcome objections and adjust proposals as required
- Maintain a high success rate both on time to close and close won ratio for subscription renewals
- Identify renewal issues, and coordinate internally for timely resolution with Management, Sales team, Customer Success, and Services team
- Report status and progress on a monthly basis
- Handle all administrative requests attached to a subscription renewal, liaising with other teams
- Actively participate in process improvements
- Keep Salesforce always up-to-date and accurate
The skills you will demonstrate
- A proven experience dealing with customer renewals
- Ideally some experience in the software domain
- Strong customer-oriented approach
- Attention to details
- Valuing high-quality work
- Strong ability to work effectively as part of a team
- Prioritization and organization skills
- Excellent communication skills
- Knowledge of Salesforce.com or a similar CRM
- A degree in Business or related field
- Fluent English, written and spoken
Words from the Team
Our mission is to ensure that a maximum number of customers renew their subscriptions.
We operate as a team - our objectives and workload are shared evenly. We are therefore all exposed to a multitude of different customers - this enables us to face different situations every day, to learn, and to continuously improve our processes.
Feel ready to join the team? Apply and we will soon get in touch with you.
Sonar Sales Administration team.