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Junior IT/Helpdesk Specialist



Austin, TX, USA
Posted on Tuesday, September 19, 2023
Sonar’s industry leading solution solves the trillion-dollar challenge of bad code, equipping developers and organizations to reach a problem-free state in their codebase with Clean Code. Through its unique Clean as You Code methodology, the organization has empowered 7 million developers and 400,000 organizations across the globe to systematically deliver better software.
SonarSource's IT Operations team is looking for a part-time employee to support our growing number of users. We have an exciting, internal technology environment using the latest technologies to help us provide service excellence to our internal users. Our mission statement is "Support and Scaling our business by providing a stable, secure, and frictionless technology environment". Our users know us by name and we work daily with other SonarSourcers, which makes for a rewarding experience as we help our users accomplish their work and reduce friction.
The impact you can have
As a part of our IT Operations department at SonarSource, you provide an IT environment to our colleagues that allows them to operate efficiently. Your expertise will help deploy hardware and software to users, support their usage, and resolve issues. The ideal candidate is keen to work with many people in a multi-cultural environment, continuously learning, and growing your skills.

On a daily basis, you will

  • Reset returned laptops
  • Prepare new laptops for new employees and interviews
  • Check cabling in rooms and tables
  • Unwrap new IT equipment
  • Keep the IT storage area clean
  • Help the Office Manager with sending IT equipment to remote workers
  • Wipe the SSDs and old laptops
  • Help with IT requests from coworkers in the local office

The skills you will demonstrate

  • Ability to perform the tasks written above
  • Good knowledge of Microsoft, MacOS, and Linux
  • Experience in handling hardware and cabling
  • Ability to dive into complex technical problems and develop smart solutions
  • Open-minded with a positive, can-do attitude
  • Highly autonomous, pragmatic, and organized
  • Excellent verbal and written communication skills
Words from the team
We are a squad of 4. We take any opportunity to learn from each other and grow our expertise. The variety of activities creates a unique opportunity to learn about infrastructure, operating systems, and hardware. At SonarSource, we consider our team very open and hands-on, and with a high level of expertise in serving Sonar's goals, we need to grow the team to match the business needs. Are you ready to join? Apply and we will soon get in touch with you.
Why you will love it here
• We value a safe work culture - founded in respect, kindness, and the right to fail.
• We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate!
• Work-life balance - a healthy work-life balance is very important at Sonar.
• Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
• We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success! We're happy to support all employees in this journey if desired.
What we do
As Home of Clean Code, Sonar is the ultimate solution to achieving Clean Code for developers and organizations alike.
The company was formed to develop the open-source tool SonarQube, which has since become the go-to standard in code quality management. We strive every day to pave the way for developers, tackling the toughest issues head-on and pushing the limits of what’s possible.
Who we are
At Sonar we believe in people, dedication, and innovation. We’re a team of problem solvers who are passionate and relentless in their respective missions. We want to work with people who are ready and willing to fasten their seat belts and be part of an incredible ride!
Our Core Values are: Smarter Together, Excellence, Innovation, and Delivery. They reflect our unique culture and we expect them to help shape and positively strengthen our organization.
If you want to learn more about our culture, check out our blog post.
Join us; we’ll be smarter and stronger together!
Sonar is an equal-opportunity employer and is committed to treating every employee with equal respect and fairness. We maintain a zero-tolerance policy toward any form of discrimination. All candidates will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, veteran status, disability, or any other legally protected status.