Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

Snap Engineering teams build fun and technically sophisticated products that reach hundreds of millions of Snapchatters around the world, every day. We’re deeply committed to the well-being of everyone in our global community, which is why our values are at the root of everything we do. We move fast, with precision, and always execute with privacy at the forefront.

Some core features we build and maintain include Snapchat’s Camera, Creative Tools, Maps, Chat, Memories, Stories, Discover, Games, and Minis. Our Infrastructure teams deliver an innovative and cost-efficient platform that ensures Snapchat is the fastest way to communicate with your friends, no matter where you are in the world. We have one of the fastest growing digital ad platforms, and our Monetization teams drive measurable returns for advertisers through novel ad formats like Augmented Reality. As a Snap Engineering team member, you’ll help us build the future of communication.

We’re looking for an IT Client Engineer to join Snap Inc.

What you’ll do:

Working closely with the Information Technology team, you will play a critical role in managing and scaling our internal client management infrastructure. You’ll leverage JAMF, WorkspaceOne, Munki, Google Workspace Admin, and other tools to design, deliver, and support our global workforce.

An ideal candidate must exhibit a high level of professionalism in providing excellent customer service, and exercise sound judgment to provide timely resolution of problems. They must understand the office culture and maintain excellent relationships with global customers, business partners, and IT team members. You will:

• Work within a team of 2-3 client endpoint engineers based in Snap’s Santa Monica headquarters to support and manage a global fleet of macOS, Windows, Ubuntu, ChromeOS, iOS and Android devices

• Architect and engineer provisioning flows, application deployment, system configuration, patch management, and security compliance for the entire fleet

• Regularly partner with Engineering Security teams and orchestrate vulnerability remediation at scale

• Identify and implement automation solutions to reduce manual and repeating operational tasks

• Handle escalations from IT Operations staff and provide training and documentation as necessary

• Scope medium and large projects effectively and drive on-schedule delivery, working in bi-weekly sprints

• Help mentor and cross-train engineers on your team, and be an advocate of knowledge sharing across IT

• Stay updated on and incorporate industry best practices, trends, and standards to ensure Snap is on the cutting edge of IT advancements

• Participate in Operational Excellence efforts including on-call rotations, incident response, change management, and post mortems

• Must be able to work flexible hours, including potential shifts that align with U.S. working hours as required to support U.S.-based operations

Knowledge, Skills, Abilities:

• Excellent communication skills, both written and verbal

• Strong organizational and task management skills

• Strong knowledge of desktop/enterprise security best practices.

• Proficiency with scripting in any of the following or similar languages: PowerShell, Python, Bash, Go

Minimum Qualifications:

• 3+ years of technical experience managing and administering multiple platforms at scale

Preferred Qualifications:

• Expert knowledge of endpoint management tools and practices for macOS, Windows, Linux, and ChromeOS

• Proficiency administering macOS, Windows, Linux, ChromeOS, iOS, and Android operating systems

• Experience managing environments with 2500+ endpoints

• Experience administering mobile device management (MDM) systems such as JAMF, Workspace One, MobileIron, SimpleMDM, Maas360, MicroMDM, NanoMDM, Moysle, etc.

• Familiarity with technologies like SSO login for macOS, Platform SSO, Autopilot for Windows, Google Zero Touch, Samsung Knox, Federated Apple Accounts, and Account-Driven Enrollment.

• CCA, CMA, CJA or similar JAMF training

• Other Mac, Linux or Network certifications

• LDAP and Active Directory experience

• Familiar with JIRA and/or Confluence for ticketing and documentation

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!