Anti-Abuse Analyst
Snapchat
Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.
We’re looking for an Anti-Abuse Analyst to join Snapchat’s Customer and Review Operations organization! Working cross-functionally across the company, you will be responsible for efforts related to security and privacy, including analysis, reporting, and strategy development. An Anti-Abuse Analyst will facilitate the implementation of best practices, insight into spam and abuse patterns, opportunities for research and development of abuse prevention strategies, and optimization of existing processes. Working from our Santa Monica, CA headquarters, you’ll collaborate with Customer Operations, Engineering, and our product teams to help keep Snapchatters safe and limit the opportunity for abuse on the platform.
What you'll do:
Perform analysis on existing and newly emerging abuse trends, including sampling support inquiries to understand the experience and impact to the Snapchat Community.
Identify behavior patterns of malicious actors to understand motive, tactics, and beyond.
Work cross-functionally to enhance and develop ways to identify and surface abusive behavior
Identify automation opportunities both in the product and support experience to ascertain and mitigate risk
Enhance operational workflows via process improvements
Use data to influence decisions and give voice to user-impacting issues
Anticipate abuse risks, provide escalation management, negotiate with decision makers, and balance business needs versus technical constraints
Work closely with Quality Assurance, Product, and Engineering teams, providing them with timely metrics and analysis, investigating potential account access issues, and following up with Snapchatters as needed
Research industry trends
Knowledge, Skills, and Abilities:
Excellent verbal and written communication skills
Proficient data and quantitative analysis skills
Ability to prioritize tasks and work independently with minimal oversight
Ability to create visuals, dashboards, and reports to effectively communicate your insights
Great judgment and ability to problem-solve, both independently and with peers
Flexibility to adapt to constantly changing business needs
Minimum Qualifications:
Bachelor’s degree or equivalent work experience
3+ years of relevant work experience
2+ years of experience with SQL and building data pipelines to identify trends
Experience analyzing data to make data-driven decisions
Experience with Looker, Tableau, Power Blocker BI, or other similar programs
Experience managing multiple projects end to end
Experience with JIRA or similar issue tracking software
Preferred Qualifications:
Experience investigating spam, or other types of abuse is a huge plus!
Ability to write advanced SQL queries
Data driven with proven track record managing data sets, and reporting to inform decision making
Experience collaborating with internal and external stakeholders at all levels of the company
Developed perspective on prominent trends and issues in the online safety world
If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!
Compensation
In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.
The base salary range for this position is $114,000-$171,000 annually.
This position is eligible for equity in the form of RSUs.