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Sales Operations Lead



Sales & Business Development, Operations
Multiple locations
Posted on Tuesday, July 9, 2024

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

We’re looking for a Sales Operations Lead to join Snap! As a member of the Sales Operations team, you will be responsible for making our sales team more efficient through Tooling and Systems. Working from our Santa Monica or New York office, you’ll collaborate with our various sales teams to develop first-class tools that facilitate optimal sales processes.

What you’ll do:

  • Work closely with sales and operations leaders to design optimal sales processes and translate them into requirements for an allocated engineering team focused on internal tools.

  • Identify business initiatives and gaps with existing tools and capture them in a ranked list of tooling priorities. Force tradeoffs among multiple stakeholders to ensure priorities are aligned and transparent.

  • Partner with CRM Engineering and other Product/Engineering teams to ensure tooling builds meet the expectations of business stakeholders.

  • Own user acceptance testing, beta testing, and final rollout/adoption effort for new tools or incremental improvements for existing tools.

  • Develop detailed training materials and maintain reference materials for how tools work and what is expected from the sales team when using them.

  • Be the accountable owner for the systems and tools that our sales team uses to support our advertising customers.

Knowledge, Skills & Abilities:

  • Experience as an operations professional with a background in process development and internal tooling/systems.

  • Deep knowledge of Salesforce CRM and customization, beyond standard “out-of-the-box” implementations.

  • Extensive experience working on SMB/scaled sales methodologies, including call centers, outsourced workforces, and customer acquisition/retention strategies. Focus on SAAS or Ad Sales is a major plus.

  • Experience developing roadmaps across multiple technical initiatives within tight deadlines, with diverse contributors and senior stakeholders.

  • Strong project management experience, with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines.

  • Commitment to strengthening the sales operational processes with knowledge, creativity and empathy.

Minimum qualifications:

  • 5-7 years working in Sales Operations, Technical Program Management, or similar functions

Preferred qualifications:

  • Bachelor’s degree in a business, marketing, communications, or related field (or equivalent years of experience)

  • Experience working with large outsourced sales teams in an operational role

  • Fluency with operational ad sales data, including revenue/attainment, ROI calculations, churn assessment, and sales-rep efficiency analysis

  • Demonstrated proficiencies as a Program Manager in a rapidly changing environment

  • Experience launching and driving adoption for org-wide changes to operational processes

  • Ability to communicate effectively as a change agent, influencing leadership and team members to take new actions and shift the daily behaviors of a team

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!


In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

The base salary range for this position is $138,000-$207,000 annually.

Zone B:

The base salary range for this position is $131,000-$197,000 annually.

Zone C:

The base salary range for this position is $117,000-$176,000 annually.

This position is eligible for equity in the form of RSUs.