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Program Manager, SMC



Multiple locations
Posted on Wednesday, June 5, 2024

Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!

We are looking for a Program Manager, SMC Operations to join Snap Inc our Small and Medium customer sale channel. This role will join a foundational team which will propel the SMC strategy and vision forward through operational excellence. Through defining, implementing and managing the SMC operational structures and processes, this role will be pivotal in contributing to the scale and growth of the SMC business unit.

The ideal candidate will have a consistent track record as a strong operational contributor, supporting the analysis, design and implementation of workflows and processes across a range of functions. They have experience in Sales and Operational processes, outsource engagements, program execution and scaling workflow opportunities. They are a strategic and analytical problem solver and skilled operator with the demonstrated ability to successfully deploy new structures and coordinate execution.

What you’ll do:

  • Support the expansion of the SMC sales channel operational engine

  • Work on the ongoing processes that support scaling SMC wide initiatives to move the business forward

  • Contribute to the operating models that predictably deliver against strategic goals through large-scale programs

  • Partner to create roadmaps, project plans, change management plans, tasks and reporting methodologies on progress

  • Contribute to the design of optimized workflows and processes to enable functional teams’ delivery on goals. Identify gaps and implement scalable solutions and/or test new initiatives

  • Partner with cross-functional teams, including SMC Revenue Program, Sales, Marketing, Sales Operations, Data Operations, Partnerships, Measurement, and Data Science to achieve business goals

  • Support the evolution of SMC business unit operational metrics to drive process improvements and enhance operational efficiencies.

  • Partner with Sales Ops in defining operational solutions development, including areas such as tooling improvements for sales & marketing, trainings, QA, and sales communications

  • Participate in complex and time-critical projects through a strategic and prioritized approach for resolution. Use data to influence decisions.

Knowledge, Skills & Abilities:

  • Rapidly scaling organizational design - process, tools, people, reporting

  • Process mapping, workflow design and optimization expertise

  • Experience with Inside Sales operations

  • Experience with Business Marketing

  • Experience with Ad Sales and potentially also ad sales and ad tech experience

  • Familiarity in working with Ad Tech, media or digital advertising industry

  • Sales mindset with proven ability to design and implement scalable processes across the customer lifecycle

  • Experience working with multiple project teams with a wide-range of functional skills

  • Experience simplifying complexity and effectively communicating with business and technical executives, as well as external stakeholders

  • Self-starter with strong collaboration skills and ability to multitask.

  • Ability to adapt to changing priorities and is comfortable with ambiguity.

Minimum Qualifications:

  • BS/BA degree or equivalent years of experience

  • 5+ years experience program management

Preferred Qualifications:

  • Proven track record of operational excellence in a fast-paced and dynamic environment working with stakeholders across corporate functions

  • A detail-oriented individual with business acumen, and the ability to influence and communicate within all levels of the organization

  • Demonstrated organizational, project management and execution skills with experience working on cross-functional projects.

  • Excellent problem-solving, structuring, analyzing, and strategy skills with ability to translate analysis into actionable plans.

  • Ability to communicate effectively as a change agent, influencing leadership, product, marketing, and team members to take new actions and shift the daily behaviors of a team

  • Experience or familiarity with delivering programs through outsourced vendor partners

  • Experience with Sales Processes and KPI Reporting

  • A team player who’s willing to get their hands dirty and help where needed

  • Passion for change, Snapchat, and creativity!

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!


In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

The base salary range for this position is $114,000-$171,000 annually.

Zone B:

The base salary range for this position is $108,000-$163,000 annually.

Zone C:

The base salary range for this position is $97,000-$145,000 annually.

This position is eligible for equity in the form of RSUs.