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Senior Manager, SnapLab Workplace Services



Los Angeles, CA, USA
Posted on Thursday, September 7, 2023

Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and it's AR glasses, Spectacles.

Snap Lab is home to our hardware products with world-class research & development teams. We are focused on pushing the boundaries of what a camera can be, specifically overlaying computing on the real world. Next Generation Spectacles are our first pair of glasses that bring augmented reality to life.

What we are looking for?

Workplace Experience (WX) is responsible for the design, build, and operations of all Snap workspace globally. The team includes Portfolio Management, Design & Construction Management, Data & Technology, Workplace Operations, and Hospitality. The team mission is to build and operate a flexible global workplace that exemplifies Snap’s values, inspires teams to come together to think ambitiously and creatively. We balance the diverse needs of our employees and teams to collaborate and socialize, as well as concentrate independently. Our workplace supports safe, healthy and sustainable lifestyles and most importantly builds community.

We’re looking for a Sr Manager, SnapLab Workplace Services to join the Workplace Experience (WX) team at Snap, Inc! Based in Chandler, Arizona, Santa Monica, California, or Abingdon, UK, this role will be the single point of contact globally for Snap Labs, where you will lead a team responsible for the design and construction and onsite building operations of Snap Lab facilities and cleanrooms as well as all on-site engineering and infrastructure.

This role will lead and champion all building engineering and operational programs pertaining to the Snap Lab space comprising cleanrooms, hardware labs, secure device storage, and office space around the globe. This role will focus on developing preventive maintenance programs, assisting in the development of operating and capital budgets, as well as hiring, training and the personnel development of the technical staff and relevant external partners. This role will partner closely with our third-party facilities/workplace team, Snap People, Security, ITDE and EHS teams, as well as key business leaders within the Snap Lab global team.

What you’ll do:

  • Act as a single point of contact and business partner to Snap Labs, ensuring the Workplace Experience team is meeting their facilities needs.

  • Ensure all sites within the prescribed portfolio are managed and maintained to a high standard and in compliance with local regional and global policies and guidelines.

  • Provide Technical leadership and management of the Snap Lab building engineering team to ensure operational and compliance standards are met and exceeded.

  • Partner with cross functional teams to seamlessly deliver new projects such as cleanrooms, hardware labs, and office spaces, expansions and other engineering facilities projects, including supporting tool hookups and installs in cleanrooms or hardware lab environments.

  • Manage outsourced engineering and facility vendor partners to ensure workplace services, and programs are consistently delivered at a high standard and building equipment is maintained to manufacturers and Snap Lab requirements.

  • Develop and manage Post Occupancy Project (POP) Program for Snap Lab facilities, including clean rooms to smoothly deliver business critical small scale projects on-site.

  • Collaborate with EHS, lab partners, and vendors, on conducting risk assessments for equipment, materials and other product innovation, design and development projects as well as hazardous waste management and asset tracking software.

  • Participate in continuous improvement initiatives across all lines of the business

  • Build department policies and procedures, complying with International Health and Safety Standards

  • Manage and assist with the development of annual operating and capital budgets, financial variance tracking, and operations expenses management

  • Works with various teams to develop creative solutions and programs to address ever-changing business, employee and customer needs.

  • Conduct regular, formal site condition inspections and work closely with responsible parties to ensure any deficiencies identified are resolved.

  • Establish and maintain open, collaborative relationships with cross-functional team members, landlord or building management, vendors, contractors, and consultants.

  • Communicate effectively and efficiently with your team and other stakeholders to provide updates on progress, address roadblocks and celebrate wins

  • Coordinate all communications with WX global communications teams to ensure all stakeholders, partners, and employees are engaged and updated throughout the lifecycle of a project.

  • Manage Snap Lab operating program performance, identifying areas of improvement and evolving as necessary

  • Drive development of tools and processes to streamline globally

  • Develop reporting and communication plans and resources that can be used globally.

  • Develop mechanisms for tracking customer satisfaction via surveys and other tools and tracking regularly across projects globally.

Knowledge, Skills, and Abilities:

  • Knowledge and experience in business practices and procedures as related to facilities, engineering and service management in cleanroom and hardware lab environments.

  • Project Management skills and experience delivering large scale projects with highly technical components like in an R&D lab, cleanroom, foundry or production facility.

  • Experience building a team that manages spaces in multiple geographies.

  • Strong interpersonal skills to build positive relationships with key business partners within a matrixed organization

  • Self-motivated team player with high energy and great interpersonal skills; possessing outstanding communication skills with ability to build relationships and influence at different levels of the organization.

  • Proven track record of delivering in a fast paced, dynamic setting.

  • Ability to strategize, implement, and evolve operating plans and programs for cleanrooms, hardware labs, secure device storage, and Snap Lab office space

  • Ability to oversee multiple projects, teams and ensure function / program goals are reached

  • Financial and business acumen in high-value and/or multi-discipline service contracts, and proven project management experience.

  • Extremely detail-oriented with exceptional organizational skills and attention to detail

  • Self-starter, creative thinker, and solid decision maker.

  • Excellent written and verbal communication skills

  • Ability to initiate and drive projects to completion with minimal guidance, and to work independently as well as collaboratively in a team environment

  • You are hyper-organized and prioritize heavy attention to accuracy and detail while accomplishing multiple tasks

  • Experience utilizing workplace, facilities and space management systems.

  • Process driven individual with a proven track record of identifying gaps and implementing new processes.

  • Ability to use a work order system. Working knowledge and understanding of architectural, electrical and mechanical systems. Understanding of leases, contracts and related documents.

  • Embody the Snap values of kind, smart, and creative

Minimum Qualifications:

  • Bachelor's degree (BA/BS) from four-year college or university and a minimum of four years experience and/or training, or equivalent combination of education and experience. Knowledge and understanding of all applicable practices and techniques, laws, project controls and environmental regulations to include safety regulations

  • 10 years experience in construction management, property management, facilities operations or other related field

  • 5 years experience managing high performance teams across multiple locations

  • Universal CFC certification. Certification / license in two or more of the following is desired, and certain certifications may be required by local / state jurisdiction: electrical, mechanical, HVAC and refrigeration systems, boiler, plumbing. Facilities Management certification is desired. Experience operating with a Clean Room Environment. Specifically managing the preventative and reactive maintenance of equipment that services Clean environments.


In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These pay zones may be modified in the future.

This position is eligible for equity in the form of RSUs

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office at least 80% of the time (an average of 4 days per week).

If you are not based in the same location(s) listed for this role and are open to relocation, we encourage you to apply to take advantage of our generous relocation policy.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!