Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.
The Global Security Organization (GSO) plays an important role in delivering on Snap’s “Duty of Care” to its employees, guests, and customers — while constantly embodying our values of Kind, Smart, and Creative. The Global Security team helps create a safe environment so that all of our team members around the world are empowered to do their best work, every day.
We’re looking for a Global Security Operations Center (GSOC) Shift Lead to join our Global Security team!
What you’ll do:
Ensure the protection and support of our team members and assets through close coordination with our Security Operations team and other business process service providers
Use internal and external systems (internet, news-feeds, and other data sources), to supervise risks that could have an adverse impact to Snap assets, facilities, and personnel
Develop and handle communications to key partners throughout an incident response life-cycle
Use technology, reporting, and investigative skills to respond to requests, initiate, and resolve cases
Perform technology based access control functions, to include updating team member access levels, configuring access levels, and running access control reports
Utilize closed circuit television (CCTV) for situational awareness, threat management, and investigative purposes
Develop and implement procedures as it relates to best practices, directives, and standard operating procedures
Responsible for motivating, coaching and training Snap GSOC Operators
Responsible for schedule coordination and coordinates coverage for team absences and requests for time off
Responsible for quality control of all GSOC products and reports
Other ad hoc duties or special projects as assigned by Global Security management
Knowledge, Skills & Abilities:
Leadership skills, with an emphasis on customer service and teamwork
Strong communication and interpersonal skills to work with all levels of the organization
Experience working in the security, medical, emergency services, law enforcement, military, or customer service industry is helpful
Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to our 24/7 operation
Proven track record using security technology and computer systems (Google Suite, Lenel access control systems, Incident Management Systems (Everbridge/VCC), CCTV platforms and radio dispatch systems
Solid understanding of Incident Response, Crisis Management, Incident Management and Emergency Response
Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools
Knowledge and/or direct experience creating security intelligence-based products
Professional, eloquent, and able to use good independent judgment and discretion
Superb ability to maintain correspondence, discussions and materials with the strictest confidence
Ability to tackle problems creatively, and the desire to create and build new processes
Strong time management, ability to multitask, and strong attention to detail
Data analytics and reporting experience for running current analytics and the creation of new reports
Prior training or educational coursework on research, analytical, or intelligence techniques
Experience using OSINT tools such as Dataminr, Liferaft Navigator, Everbridge, Tweetdeck, GIS mapping software, etc.
High School Diploma or GED Equivalent or BS/BA degree or equivalent years of experience
2+ years of experience as a Lead within a Command Center, 911, GSOC, Emergency Operations Environment or similar environment
Current CPR and Basic First Aid certification
Ability stay on your feet for extended periods to time for Incident Management or support to Campus Security Operations
Ability to lift up to 20.5 lbs. to support emergency response or relocation
The role requires regular onsite work at a Snap Office Location, at minimum 5 days a week
Associates Degree or above
The flexibility to work any assigned shift and to attend meetings and training sessions
4+ years supervising a team
4+ years working with Lenel, CCTV monitoring, incident management technology
In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These pay zones may be modified in the future.
Zone A (CA, WA, NYC): The base salary for this position is $38.46 - $57.50 USD an hour
Zone B: The base salary for this position is $35.58 - $52.88 USD an hour
Zone C: The base salary for this position is $31.73 - $49.50 USD an hour
This position is eligible for equity in the form of RSUs
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office at least 80% of the time (an average of 4 days per week).
If you are not based in the same location(s) listed for this role and are open to relocation, we encourage you to apply to take advantage of our generous relocation policy.
Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!