Technical Account Manager
Singular is the next-gen attribution and marketing analytics platform, giving marketers actionable insights from previously siloed data. By collecting, aggregating and normalizing upper-funnel campaign marketing data from thousands of channels and connecting it to lower-funnel attribution data, marketers can measure ROI from every touchpoint across all their activities and optimize to the most granular level.
Singular has offices in San Francisco, Tel Aviv, Seoul, London, Berlin, Beijing, and Bangalore. We have raised $50M from Norwest Venture Partners, General Catalyst, Thomvest Ventures, Method Capital, Translink Capital, DCMand Telstra Ventures.
Our business and team are scaling, and we are looking for ambitious, eager, creative and innovative individuals to join us and help us reach the next level. We have great customers, including leading companies like Lyft, Warner Bros, Airbnb, Yelp, LinkedIn, Microsoft, Zynga, Match, and Twitter. Now is the time to join Singular! We have an amazing product, a strong team, and happy customers in a growing market, offering a unique opportunity for a leader to build our demand generation strategy and spearhead our growth. Singular is looking for a talented, experienced Technical Account Manager for our Seoul office, with exceptional technical, organization, and communication skills to join our growing team. Our team is tech-savvy, quality and service-oriented, and is facing interesting challenges on multiple technologies.
What you will do:
As TAM you’ll be responsible for the technical needs of all China based customers, handling issues/requests they raise while aiming to solve most of it on your own. For the more complex issues, you’ll be working closely with our Support and R&D teams to handle escalations, while always representing the needs of your customers.
You’re expected to be a natural problem solver, independent, to be able to keep up with a start-up environment, treat challenges as opportunities, and constantly come up with new ideas to improve our day-to-day. You need to have a strong technical aptitude, lots of energy, and be able to speak with both technical and non-technical audiences.
What you will need?
- Professional English skills (verbal and written) – a must
- Ability to self-manage time and prioritize tasks accordingly
- Aptitude to multitask with a high volume of tasks
- Strong technical orientation (we like to get our hands dirty)
- At least two years experience as TAM/Technical Support
- Previous experience in a B2B SaaS company – an advantage
- B.A required, relevant field – an advantage
As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference we celebrate you being who you are for the benefit of our employees, our products, and our community.