As a member of Shift Technology's Infrastructure team, your role as a Cloud Operations Team Leader:

Responsibilities:

• Manage a team (2) of Cloud Operations specialists in US
• Will be tasked with serving as the primary point of technical escalation contact
• You will be responsible for being the point of contact for any operational escalations within the organisation.
• Ensure that the Incident management process is running as expected, and that the operations team is handling incidents in a timely and efficient manner.
• Operations team will be responsible for the Incident management process, so need to ensure the process is running as expected.

• Manage support tickets (changes, requests, incidents, etc.) and escalate to the appropriate resolution level.
• Monitor alerts and follow their evolution, escalate as needed.
• Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the infrastructure backup and the backup checks.
• Maintain Linux and Windows systems, network, and security software/equipment.
• Apply security patches to the entire IT infrastructure.
• Deploy new client projects and infrastructure based on established requirements.
• Manage day-to-day infrastructure work and ensure that desktop computers are compliant with security policies.
• Cultivate great co-worker and client relationships.
• Available to work during weekends based on the team’s rotation schedule. (1 in 3 weekends)

Technical Abilities:

• Knowledge and experience working with cloud computing - e.g. Azure or AWS or GCP (Required)
• Networking and firewall expertise - VLANs, Zone based firewalling, IPSec VPN, SSL VPN, URL filtering, IDPS (Required)
• Proficiency in Windows, Office, and Active Directory is required
• Infrastructure security experience - Patch and vulnerability management
• Backup knowledge and experience
• Experience with Infrastructure-as-Code (IaC) tools, such as Terraform or CloudFormation or ARM, for deploying and managing cloud resources. (good to have)
• Understanding of cloud cost management and optimization techniques, including resource tagging, reserved instances, and usage analytics. (good to have)
• Familiarity with monitoring and logging solutions, such as Grafana (Required)
• Experience with Jira ticketing system and Confluence (good to have)
• Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management. (good to have)
• Knowledge of compliance standards and regulations, such as GDPR, HIPAA, and SOC 2, and experience implementing controls to meet these requirements. (good to have)

Soft Skills:

• At least 1 year of experience as a lead is preferred
• Autonomous, dynamic, curious, and eager to learn, always looking to expand your fields of expertise.
• Proactive and take pride and ownership of your work.
• Ability to work under pressure and still deliver excellent service to our customers.
• Maintain a high level of confidentiality, professionalism, and a courteous demeanour when working with clients and internal teams.
• Ability to adapt your work to changing priorities as needed.

Tools:

• Microsoft Azure AD, Intune and Autopilot, Office 365, and G Suite.
• Windows Server, Linux (Centos and Ubuntu), MacOS.
• Microsoft Azure and AWS cloud native services.
• VMWare Data Centres.
• Palo Alto Firewalls, Palo Alto Prisma, Cisco WiFi, Cisco Switches.
• Automation driven - IaC (Terraform), Ansible, Python, Github.
• Thycotic
• VMWare
• Veeam backups
• Atlassian products - Jira, Opsgenie, Confluence

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