The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world’s leading insurance organizations to make better decisions. Our products help insurers improve operational efficiency, reduce costs, and deliver superior customer experiences to their policyholders. Our culture is built on innovation, trust, and a drive to transform the insurance industry by imagining and innovating solutions that impact insurers and their customers - like you! We come from more than 50 different countries and cultures and together we are creating the future of insurance.

Our Engineering Team lies at the core of the value we offer to our customers. We solve complex problems by working not only within our squads, but also by working collaboratively with other teams across the organization. If you are excited by solving complex technical challenges, this is the right place for you!

YOUR ROLE

As a member of Shift Technology's SRE and Developer experience team within our Cloud platform department, your role will be to:

• Build our Infrastructure platforms which enable the deployment of our services and their hosting (CI/CD, Cloud platform, Observability)
• Own the development of our Internal developer platform which enables our internal users to self-serve (creation of a new service in Kubernetes, day 2 operations, start of new products…)
• Keep our service reliable, available and fast
• Debug, troubleshoot, optimize application performance and solve a scaling bottleneck in a critical service, whether they be deep in the OS kernel or in the application code
• Define the internal operational needs, develop and own appropriate tools.
• Provide expert support to our level-2 / application support team, to troubleshoot priority incidents, and conduct post-mortems
• Build a DevOps and SRE culture and enable the transition to modern infrastructure management and deployment practices

YOUR TOOLKIT

We work with modern technologies and always encourage our team to explore what's new in the market.

Our main tools are:

• GitHub, Terraform, Python, C#, Golang, Ansible, ArgoCD
• Linux, Containers and Kubernetes
• Grafana, Opentelemetry, Tempo and Loki
• Microsoft Azure, AWS, and OVH Data Centers
• Palo Alto Firewalls, F5, Cloudflare and Cilium for our Kubernetes clusters

What We Are Looking For

• Technical Abilities:
• 5+ years experience with data structure and algorithms, handling big data with NoSQL Databases, queuing systems with Kafka, RabbitMQ, Redis... and other like Elasticsearch, MongoDB, Clickhouse at scale
• 3+ years of previous experience using Kubernetes in production and at least 1 major cloud provider at scale (multi regions, geo routing, low latency, sharding, high availability and scalability)
• Ability to write and scale Infrastructure as Code;
• You have architected, built, and operated distributed systems to solve problems at high scale
• Understanding of security, logging, monitoring and performance aspects of cloud-native platform and application architectures;
• Solid understanding of automation principles and programming experience using frameworks such as Python, C# and/or GoLang

• Soft Skills:
• You have 5 years experience in SRE/DevOps and Software Engineering
• You are proactive and take pride and ownership of your work and able to distribute the workload across the SRE team;
• You are dynamic, curious, and eager to learn; always looking to expand your fields of expertise;
• You can work under pressure and still deliver excellent service to our customers;
• You are able to maintain a high level of confidentiality, professionalism and a courteous demeanor when working with clients and internal teams;
• You can easily adapt your work to changing priorities, as needed.

RECRUITMENT PROCESS

• HR interview
• 1 technical interview with our Head of SRE
• 1 case study from home + oral tech debrief with the team
• Interview with the Head of Infrastructure

#LI-RH1 #LI-REMOTE

To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:

• Flexible remote and hybrid working options
• Competitive Salary and a variable component tied to personal and company performance
• Company equity
• Focus Fridays, a half-day each month to focus on learning and personal growth
• Generous PTO and paid holidays
• Mental health benefits
• 2 MAD Days per year (Make A Difference Days for paid volunteering)

Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.

At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.

Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs.

Please be aware of scammers and only trust correspondence that comes from emails ending in shift-technology.com

Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.