Senior Customer Success Manager - Insurance Technology
Shift Technology
The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world’s leading insurance organizations to make better decisions. Our products help insurers improve operational efficiency, reduce costs, and deliver superior customer experiences to their policyholders. Our culture is built on innovation, trust, and a drive to transform the insurance industry by imagining and innovating solutions that impact insurers and their customers - like you! We come from more than 50 different countries and cultures and together we are creating the future of insurance.
YOUR ROLE
Our Customer Success team engages our customers to drive adoption and demonstrate ongoing value. This critical function is responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing renewals.
Based in Tokyo and reporting to our Japan Market Leader, you will work with the rest of the Shift organization to uncover new ways to make Shift integrated into the client and to help improve our product.
YOUR RESPONSIBILITIES
- Drive retention and growth of clients by understanding their business needs and helping them attain their goals(revenues, profits, combined ratio, NPS, etc.)
- Enable successful roll-out of Shift technology to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
- Maintain a cadence of communicating with Insurance Claims, Fraud, or Underwriting senior leaders about their adoption trends, sentiment, and mining opportunities for deeper engagement
- Identify opportunities for customers to act as Shift advocates (e.g. testimonials, case studies)
- Collaborate closely with Sales, Data Science, PM, Partners locally and globally to support pilot customers, renewals, and expansion opportunities
- Identify opportunities within your client’s Fraud Detection and Claims management strategy that can be improved via incremental usage of Shift’s products and services
- Represent the voice of the customer to inform our sales process and product roadmap
- Travel & meet with customers onsite to discover and understand their needs, to help them develop an onboarding process and map an engagement plan
YOU'VE GOT WHAT IT TAKES IF YOU
- Are a native Japanese speaker and fluent in English;
- Have at least 7 years of successful experience managing key accounts in a consulting environment, within the Insurance sector;
- High interpersonal skills; you know how to create relationships within the Insurance industry and are able to address strategic topics with high-level stakeholders (Manager, Directors and C-Levels)
- Have excellent communication skills; you know how to make complex things feel simple;
- Can tailor communication to the customer’s needs with confidence, and can effectively deliver memorable presentations leveraging storytelling skills;
- Can manage multiple accounts simultaneously.
#LI-RH1
To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:
- Flexible remote and hybrid working options
- Competitive Salary and a variable component tied to personal and company performance
- Company equity
- Focus Fridays, a half-day each month to focus on learning and personal growth
- Generous PTO and paid holidays
- Mental health benefits
- 2 MAD Days per year (Make A Difference Days for paid volunteering)
Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.
At Shift we strive to be a diverse and inclusive workforce. We hire and trust people without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.
Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs.
Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.