Actual compensation will depend on experience and skills. In addition to salary, we offer meaningful early-stage equity and a range of benefits to support your well-being and growth — including comprehensive health coverage, flexible PTO, daily lunches and snacks, onsite gym access, and regular team events and offsites.

Who We Are

Serval is the AI platform for IT teams — replacing legacy systems like ServiceNow with automation that frees people to focus on meaningful work. Founded in early 2024, Serval is already trusted by innovative companies such as Notion, Perplexity, Vercel, Mercor, Langchain, and Verkada to automate more than 50% of their IT tickets.

Serval "automates the automation," using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows. What started as IT automation has expanded into a horizontal automation engine adopted by HR, Finance, Legal, Security, and Engineering teams.

Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision is to develop a universal workflow automation and enterprise service management platform for all business functions.

We're backed by industry-leading investors, including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, and others, and founded by product and engineering leaders from Verkada.

Role Overview

As an Executive Assistant at Serval, you will act as a force multiplier for the executive team. You will own scheduling complexity, coordinate global logistics, streamline communication, and systematically remove operational friction.

This role has direct leverage on leadership effectiveness. The right candidate will materially increase execution velocity and ensure executives remain focused on the highest-impact priorities. This is not a reactive administrative position — it requires anticipation, sound judgment, prioritization discipline, and operational rigor.

You will gain visibility into company strategy, decision-making, and growth initiatives while playing a foundational role in scaling Serval’s operations.

What You’ll Do

• Executive Support

  • Own and optimize complex executive calendars, balancing competing internal and external priorities

  • Triage inbound requests and safeguard leadership time using clear prioritization principles

  • Coordinate domestic and international travel end-to-end, including dynamic adjustments

  • Manage sensitive and confidential matters with discretion and sound judgment

• Operational & Organizational Leverage

  • Serve as a liaison across leadership, team members, investors, and vendors

  • Improve internal communication flow and organizational clarity

  • Track initiatives, action items, and cross-functional dependencies to ensure follow-through

  • Design and refine systems that increase executive and company-wide productivity

• Culture & Office Support

  • Support planning and execution of offsites and team events

  • Contribute to a structured, welcoming, and high-functioning in-office and virtual environment

  • Assist with vendor coordination, subscriptions, asset management, and operational logistics

What You’ll Need

• 2+ years supporting C-level executives or founders; startup experience strongly preferred

• Advanced calendar management skills with strong prioritization judgment

• Proactive operating style — you anticipate needs before they surface

• High attention to detail while managing multiple concurrent workstreams

• Clear, concise written and verbal communication skills

• Comfort operating in ambiguity and evolving priorities

• Strong discretion and professional judgment

• High technical fluency and enthusiasm for modern tools and workflows

• Excellent organizational and time-management discipline

• “No task is too small” mindset paired with strategic awareness

• Composed, professional presence in fast-moving environments

Nice to Have

• Experience supporting executives in high-growth tech startups (Series A-C)

• Familiarity with modern productivity and collaboration tools (e.g., Notion, Slack, Linear, Ashby)

What We Offer

• Impact: Be a key player in shaping the success of our product and company.

• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.

• Culture: Join a culture that values innovation, ownership, accountability, and fun.

Compensation Range: $85K - $125K