Who We Are

At Serval, we're building the AI platform for IT teams. Our goal is to take on legacy players like ServiceNow, a $230+ bn company, by deploying AI agents to resolve IT issues instead of humans.

Serval “automates the automation,” using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows.

Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision extends to developing a universal workflow automation platform for all business functions.

Serval was founded by product and engineering leaders from Verkada and is backed by industry-leading investors like First Round, General Catalyst, Alt Capital, and Box Group.

Role Overview

As a Strategic Account Executive, you’ll own Serval’s largest and most strategic opportunities. You’ll lead complex, multi-threaded sales cycles with IT, Security, and Operations executives — often across multiple regions or business units — to help enterprises transform their workflows through AI automation.

You’ll collaborate closely with our founders and product team to shape Serval’s enterprise motion, influence roadmap priorities, and define what “AI-powered IT” looks like at scale. This is a rare opportunity to help build a category-defining company from the ground up.

What you’ll do

• Own the full enterprise sales cycle — from prospecting and stakeholder mapping to close and expansion.

• Develop deep relationships with senior IT, Security, and Operations leaders, becoming a trusted advisor on automation strategy.

• Orchestrate complex buying committees, aligning technical, security, and business stakeholders around Serval’s value proposition.

• Deliver compelling demos and business cases that tie Serval’s AI automation to measurable ROI and efficiency gains.

• Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless enterprise delivery.

• Create repeatable playbooks for Serval’s enterprise motion — deal structure, pricing, and expansion strategy.

• Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).

What you’ll need

• 10+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.

• Proven success selling technical or workflow automation platforms to large enterprises (multi-stakeholder, multi-region).

• Expertise running complex, consultative sales cycles (3–9 months) with VP/C-suite buyers in IT, Security, or Operations.

• Skilled in strategic account planning, multi-threading, and executive communication.

• High-agency operator — thrives in unstructured environments and helps define process rather than follow it.

• Exceptional presentation, negotiation, and storytelling skills.

• Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.

Bonus Points

• High-performance experience at top-performing SaaS companies such as Rippling, Verkada, Okta, Snowflake, or ServiceNow.

• Success joining or helping scale an early-stage (Seed → Series B) startup.

• Track record of outsized performance — President’s Club, top 10 %, or rapid promotions.

• Familiarity with AI, ITSM, or workflow automation categories.

• Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences.

What We Offer

• Impact: Be the driving force behind our revenue growth, shaping the success of our product and company.

• Growth: Be a founding member of Serval’s GTM team. Elevate your career in tandem with Serval’s rapid expansion.

• Culture: Join a fast-paced team that values velocity, high performance, and fun.

• Compensation: The expected On-Target Earnings (OTE) range for this role is $350,000 USD annually, which includes a 50/50 base and variable split. Actual compensation will depend on experience and skills.