Who We Are

At Serval, we’re building the AI platform for IT teams. Our goal is to take on legacy players like ServiceNow, a $230+ bn company, by deploying AI agents to resolve IT issues instead of humans.

Serval “automates the automation,” using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows.

Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision extends to developing a universal workflow automation platform for all business functions.

Serval was founded by product and engineering leaders from Verkada and is backed by industry-leading investors like First Round, General Catalyst, Alt Capital, and Box Group.

Role Overview

As Serval’s first Senior GTM Recruiter, you’ll build and own the recruiting strategy for our go-to-market teams — including Sales, Marketing, Customer Success, and Operations. You’ll design and execute high-impact hiring initiatives that help Serval scale from ~20 to 70+ people while maintaining an exceptional talent bar.

You’ll partner closely with the founders, GTM leadership, and hiring managers to define profiles, drive outbound sourcing, and create a world-class candidate experience. This role is ideal for someone who’s built GTM teams in fast-paced SaaS environments and thrives at the intersection of recruiting, storytelling, and strategy.

What You’ll Do

• Design & Execute GTM Hiring Strategy: Build creative sourcing plans and run full-cycle recruiting across AE, CSM, Marketing, and GTM leadership roles.

• Partner with Leadership: Collaborate with founders and function heads to forecast headcount, define ideal candidate profiles, and prioritize hiring needs.

• Own the Candidate Experience: Deliver an exceptional experience from first touch to offer acceptance — especially for senior and high-impact roles.

• Develop Scalable Recruiting Systems: Build the processes, tools, and data tracking that make GTM hiring predictable and repeatable.

• Drive Outbound Sourcing: Build top-of-funnel pipelines through outreach, referrals, events, and competitor mapping.

• Influence Employer Brand: Partner with Marketing and Product teams to craft authentic messaging that attracts high-caliber GTM talent.

• Track and Report Metrics: Analyze pipeline velocity, conversion rates, and time-to-hire to improve efficiency and hiring quality.

• Collaborate Cross-Functionally: Align with Engineering, Product, and Recruiting peers to ensure consistent bar-raising across the company.

What You’ll Need

• 5–8 years of recruiting experience, with at least 3+ years focused on hiring GTM roles at a fast-paced SaaS or technology company.

• Demonstrated success building Sales and Marketing teams in high-growth, outbound-driven environments.

• Strong understanding of SaaS GTM motions (SMB, mid-market, enterprise) and sales org structures.

• Proven ability to source and close top-performing sellers and leaders in competitive markets.

• Data-driven mindset: adept at using recruiting metrics to inform prioritization and process improvements.

• Excellent communication and storytelling skills, with the ability to convey Serval’s mission and value proposition to candidates.

• High agency and adaptability: comfortable operating autonomously in a fast-moving, early-stage environment.

• Based in or willing to work from our San Francisco HQ, 5 days/week.

Bonus Points

• Experience as an early recruiter at a Series A–B startup.

• Familiarity with GTM compensation structures and competitive landscape.

• Strong network of sales and marketing professionals in the Bay Area.

What We Offer

• Impact: Be the driving force behind growing our engineering team, shaping the success of our product and company.

• Growth: Be a founding member of Serval’s recruiting function. Elevate your career in tandem with Serval’s rapid expansion.

• Culture: Join a fast-paced team that values velocity, high performance, and fun.

• Compensation: Competitive salary, equity, and a comprehensive benefits package.