Customer Success Renewals Representative, Enterprise with Turkish
Sales & Business Development, Customer Service
Bucharest, Romania
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The Customer Success Renewals Representative is responsible for maintaining a high level of customer satisfaction by successfully leveraging Veeam's solutions that help drive higher renewal rates, additional upsell/cross-sell opportunities shaping the customer's journey with Veeam. The Customer Success Renewals Representative position is a high visibility role whose core competencies include excellent communication skills, strong customer relationship management skills, strong negotiation skills & account strategy.
What You’ll Do
- Drive maximum adoption of Veeam solution via high value relationship with the client;
- Driving revenue and contributing to the continued growth of Veeam.
- Build strong relationships with clients, acting as a knowledgeable and trusted advisor for current product offerings as well as future expansion opportunities, up sell/cross sell.
- Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized, through periodic Health Checks and Configuration Reviews.
- Work closely with the Renewals team to help drive high renewal rates, contribute to customer retention & drive on time renewals behavior to the customers.
- Experience working in cross-functional teams to deliver a superior customer experience.
- Provide forecasting and planning on assigned accounts & drive operational performance goals and achieves quarterly targets.
- Seek opportunities to generate extra-revenue by selling multi-year support renewals, increased level of support and/or upgrades to existing support level.
- The obligation to fulfill professional goals and targets based on the performance indicators at the individual, department, company - Meets professional objectives and KPI's such as Quota/Target attainment, no of calls, no of accounts handled per day other specific activities;
What You’ll Bring
- Bachelor's Degree required (a combination of education and experience will be considered)
- Sales background and previous experience is a plus
- English - Advanced
- Turkish - Advanced
- Knowledge of virtualization industry and the ability to relay information to potential customers
- Proficiency in MSOffice based automation tools (Excel, Outlook, etc)
- Knowledge of Salesforce.com
- IT knowledge - Strong interest and passion for technology innovation and the industry
What You’ll Get
- 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
- Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
- Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement
- Free access to Bookster library platform for borrowing your favorite books for free
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
Please note: If an applicant is permanently located outside of Romania, Veeam reserves the right to decline the application for this position.
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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
