Customer Success Renewals Lead, Enterprise - SecuritiAI
Sales & Business Development, Customer Service
San José Province, San José, Costa Rica
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
- Own the renewal strategy and execution for an assigned portfolio of Global Enterprise customers .
- Drive customer retention by proactively managing subscription renewals and minimizing churn.
- Develop trusted relationships with customer executives, security leaders, architects, and business stakeholders.
- Promote adoption of Securiti AI capabilities, including Data Discovery, Data Security Posture Management (DSPM), Data Classification, AI Governance, Data Privacy, and Compliance.
- Identify expansion opportunities through upsell and cross-sell initiatives by aligning customer business priorities with Securiti AI solutions.
- Collaborate with Sales Engineers to support technical discussions, solution positioning, demonstrations, and Proofs of Value (PoVs).
- Prepare renewal proposals, pricing, and commercial documentation in accordance with company policies.
- Manage customer health, renewal forecasting, and pipeline activities using Salesforce.
- Partner with Product Management, Engineering, Customer Success, and Support to ensure successful customer outcomes.
- Serve as the customer's advocate within Veeam while providing feedback to improve products and customer experience.
- Meet or exceed assigned renewal, retention, and expansion objectives.
- 5–8+ years of experience in Customer Success, Renewals, Enterprise Account Management, SaaS Sales, or Subscription Lifecycle Management.
- Experience managing Enterprise software renewals and customer growth strategies.
- English and Portuguese speaking is preferred. Spanish speaking is a plus.
- Experience managing Enterprise customers across the Americas.
- Strong understanding of Cybersecurity, Cloud Security, Data Protection, Enterprise SaaS, or Security Software.
- Knowledge of Data Security Posture Management (DSPM), Data Discovery, Data Governance, Data Privacy, AI Governance, Compliance, or Cyber Resilience is preferred.
- Familiarity with AWS, Microsoft Azure, or Google Cloud Platform.
- Strong commercial, negotiation, and customer relationship management skills.
- Excellent written and verbal communication skills, with the ability to engage both executive and technical audiences.
- Highly organized, self-motivated, and able to manage multiple priorities in a fast-paced environment.
- Experience with Salesforce or similar CRM platforms.
What You'll Get
- Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
- Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
- Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
- Retirement and social security contributions through Costa Rica’s statutory programs
- Life insurance equal to 24x monthly salary, plus disability and funeral coverage
- Daily cafeteria subsidy
- Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
