Who We Are

Section is the smartest, fastest, most cost-efficient partner for organizations to build AI-powered workforces. We help companies achieve 75%+ AI adoption and millions in ROI through our comprehensive product suite including ProfAI (AI-powered coaching) and advisory services for workforce transformation.

We're backed by leading investors and serve Fortune 100 companies including Unilever, Nike, Adobe and Autodesk. Join us in shaping the future of work through AI education and transformation.

Section is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status. All employment is decided on the basis of qualifications, merit, and business need. We encourage candidates of underrepresented backgrounds to apply.

Job Description

As part of our growth, we are looking for a Strategic Account Manager to drive expansion and deepen relationships within our enterprise customer base. Section is at an inflection point, accelerating our shift into the enterprise market. This role exists because our best customers want to expand Section across their organizations—from pilot departments to enterprise-wide deployments—and we need an experienced account manager who can identify white space opportunities, build relationships with new stakeholders, and drive meaningful revenue growth within existing accounts.

What you'll do:

Your primary focus is growing revenue within existing enterprise accounts by expanding Section's footprint across departments, identifying upsell opportunities, and increasing contract value to $500K+ ACV while achieving 120% Net Dollar Retention.

Your responsibilities:

Own a strategic book of business and drive aggressive expansion - Manage a portfolio of 50+ enterprise accounts with a focus on the highest-value and highest-potential customers. Drive $4M+ in total bookings (ARR, renewals, expansion, and one-time services) in 2026.

Build detailed account plans and execute with precision - Develop and maintain comprehensive account plans for each strategic customer that map organizational structure, identify key stakeholders, uncover expansion opportunities, and outline specific plays to increase ACV. Collaborate closely with Customer Success to ensure seamless handoffs and aligned account strategies. Partner with Product, Strategic Services, and the broader GTM team to deliver customer outcomes that create expansion opportunities.

Expand to new stakeholders and departments - Conduct strategic account mapping to identify white space within existing customers. Build relationships with new buyers across AI, IT, HR, L&D, and business unit leadership. Position Section as the enterprise-wide solution for AI workforce transformation.

Drive upsells of additional features and services - Articulate the value of Section's full product suite (ProfAI, Advisory Services, AI Maturity Assessments) to existing customers. Identify customer needs that align with additional offerings and create compelling business cases for expansion. Navigate complex procurement and stakeholder alignment to close upsell opportunities.

Achieve 120% Net Dollar Retention on enterprise accounts - Own renewal conversations and ensure customers see continued value from Section. Prevent churn through proactive engagement, value demonstration, and early identification of risk. Grow existing accounts through a combination of seat expansion, feature upsells, and service add-ons to consistently exceed NDR targets.

Collaborate across the organization to drive customer success - Work hand-in-hand with dedicated Customer Success Managers to ensure customer health and identify expansion signals. Partner with Product to share customer feedback and influence roadmap priorities. Engage Strategic Services to scope and deliver high-impact consulting engagements that drive expansion. Act as the voice of the customer internally, ensuring Section delivers on commitments and continuously improves.

Who you are:

Must-haves:

5-7 years of enterprise account management or customer success experience with a proven track record of driving expansion revenue and consistently achieving 110%+ NDR or quota attainment

Deep expertise in account management including white space identification, multi-stakeholder relationship building, and navigating complex upsell cycles with existing customers

Genuine enthusiasm and credible knowledge about AI - You don't need to be building with APIs, but you must speak fluently about enterprise AI applications, business impact, and have your own compelling use cases you can share with customers

Exceptional communication skills - Strong written and oral communication, confident and commanding presentation abilities, and excellent active listening skills that demonstrate understanding of customer needs and challenges

Strategic account planning and execution - Ability to develop detailed account plans, identify expansion opportunities, and execute systematically to grow customer relationships and revenue

Consultative approach and business acumen - Ability to uncover unarticulated customer needs, connect them to Section's capabilities, and build compelling business cases for expansion that drive real outcomes

Cross-functional collaboration - Track record of partnering effectively with Customer Success, Product, Services, and Marketing teams to drive customer outcomes and revenue growth

Integrity and customer advocacy - Balance of driving revenue growth while genuinely advocating for customer success, managing expectations transparently, and building trust-based relationships

BONUS - Nice-to-haves:

BONUS: Experience managing Fortune 500 accounts in SaaS, learning & development, or professional services

BONUS: Background selling both software licenses and advisory/consulting services as part of account expansion

BONUS: Experience with AI transformation or workforce enablement initiatives

Special requirements:

Willingness to travel 25-30% for customer meetings, quarterly business reviews, and internal team gatherings

Comfortable working in a remote-first environment with a distributed team

Alignment with Section's working hours and collaboration expectations for a US-based sales role