Job Description

Section is an AI transformation company that helps organizations get real value from generative AI. AI-powered workforces will have a sustained competitive advantage over the next decade, but most of the workforce is unprepared. We help organizations plan their AI transformation, upskill their workforce, and integrate AI into their workflows and business processes – all with the goal of driving real productivity gains and ROI. Our goal is to bring a million workers into the “AI class” by 2026.

As part of our growth, we are looking for a Customer Success Manager to drive value realization and growth within our enterprise client portfolio. You'll own post-launch program success and strategy, ensuring customers achieve measurable AI transformation outcomes while identifying expansion opportunities across our product suite. This role is critical to our mission of helping organizations build AI-powered workforces.

What You'll Do

Client Success & Value Realization

• Advise post-launch strategy for enterprise customers, ensuring clients achieve their AI transformation goals

• Conduct business reviews showcasing ROI metrics, usage analytics, and progress toward AI proficiency targets

• Develop and execute customer success plans aligned with client objectives and Section's product capabilities

• Monitor client health metrics including engagement rates, completion rates, and certification achievements

• Proactively identify and resolve adoption challenges before they impact renewal decisions

Product Adoption & Expansion

• Drive ProfAI adoption and usage across client organizations, achieving target utilization rates and certification completions

• Own and execute ProfAI upsells and additional seat expansions, managing the full sales cycle for these product lines

• Partner with clients to optimize their engagement through program customization and strategic recommendations

• Collaborate with Account Managers to identify and support strategic services opportunities (AI Transformation Plans, Change Management, Workflow Redesigns, etc), providing client insights and relationship support while AMs lead the sales process

Operational Excellence

• Serve as primary point of contact for enterprise clients post-launch, reducing operational burden on account managers

• Own complete renewal processes for mid-market and above license-only accounts, managing negotiations and contract execution

• Manage renewal processes 4+ months in advance for all assigned accounts, ensuring smooth transitions and identifying growth opportunities

• Collaborate with Customer Operations team to ensure seamless handoffs from onboarding to ongoing success management

• Maintain accurate forecasting and pipeline management in CRM systems

Strategic Partnership

• Act as voice of customer internally, providing product feedback and feature requests to drive roadmap priorities

• Partner with Marketing team to develop case studies and success stories showcasing client AI transformation outcomes

• Contribute to thought leadership content highlighting best practices for AI adoption and workforce transformation

Who You Are:

Must have’s:

• AI savvyness: We’re looking for someone who’s curious, clever, and confident using AI to optimize their work, and who understands how AI impacts their domain.

• 4+ years in customer success, account management, or client services roles

• Proven track record of managing enterprise accounts ($50K+ ACV) with measurable impact on retention and expansion

• Experience with business consulting services, learning management systems, training programs, or workforce development solutions

• Strong analytical skills with ability to interpret usage metrics, engagement data, and ROI calculations

Core Competencies

• Consultative Approach: Ability to understand client business objectives and align Section's solutions to drive measurable outcomes

• Executive Communication: Comfortable presenting to C-level executives and building relationships with senior stakeholders

• Data-Driven Mindset: Experience using analytics to identify trends, predict churn risk, and uncover expansion opportunities

• Project Management: Strong organizational skills to manage multiple complex client relationships simultaneously

• Technology Adoption: Understanding of AI/ML concepts and ability to guide clients through technology transformation

Preferred Qualifications

• Experience in AI, machine learning, or emerging technology adoption

• Background in corporate learning & development or HR technology

• Track record of achieving 95%+ net revenue retention rates

• Experience with change management or organizational transformation initiatives

Compensation

$135,000 salary + $40,000 variable = $175,000 OTE

Who we are

Section is the smartest, fastest, most cost-efficient partner for organizations to build AI-powered workforces. We help companies achieve 75%+ AI adoption and millions in ROI through our comprehensive product suite including ProfAI (AI-powered coaching), AI Academy (live and on-demand training), and advisory services for workforce transformation.

We're backed by leading investors and serve Fortune 100 companies including Unilever, IBM, Nike, Adobe and Autodesk. Join us in shaping the future of work through AI education and transformation.

Section is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status. All employment is decided on the basis of qualifications, merit, and business need. We encourage candidates of underrepresented backgrounds to apply.