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Enterprise Customer Success Manager

Section4

Section4

Customer Service, Sales & Business Development
Remote
Posted on Thursday, July 11, 2024
About the job
At Section, we’re building the business school for the Age of AI. Generative AI is crashing into organizations, careers, and livelihoods. Yet the workforce is unprepared for this level of change. Therefore, we believe it’s our job to enable every knowledge worker to join the AI class – making them confident and proficient with AI and putting AI to work in their role or function. Our goal is to bring 100,000 employees into the AI class by 2025, and millions more by the end of the decade.
Section is seeking an experienced Enterprise Customer Success Manager to join our Enterprise Sales team. In this role, you'll be responsible for managing and growing a portfolio of 40-50 enterprise accounts representing a significant amount of Section’s recurring revenue.

Responsibilities

  • Develop a deep understanding of each client's business, industry challenges, strategic objectives, and current AI capabilities, serving as the primary point of contact and building strong relationships with key stakeholders, executive sponsors, and AI champions
  • Utilize Section's AI proficiency tools and courses to measure pre- and post-adoption AI maturity, justifying ROI and driving expansion opportunities while owning the end-to-end customer lifecycle from AI readiness assessment to renewal
  • Lead strategic, consultative conversations demonstrating how AI enhances various business functions (e.g., sales, marketing, finance, operations) to drive adoption across the organization, aligning Section's AI solutions with clients' existing platforms, priorities, and initiatives
  • Proactively identify and pursue expansion opportunities by uncovering unmet needs and proposing solutions that align with the client's business strategy
  • Develop and execute strategic account plans to drive AI product adoption, customer satisfaction, and revenue growth
  • Collaborate with internal teams to design and deliver AI-focused learning solutions that address specific client challenges and use cases
  • Monitor customer health metrics, AI adoption rates, and value realization, proactively addressing any issues or concerns
  • Stay current with emerging AI trends and applications to provide thought leadership and strategic guidance to clients
  • Provide regular updates and forecasting to leadership on account status and renewal risks

Requirements

  • 5+ years of experience in a Customer Success, Account Management, or similar client-facing role
  • Proven track record of managing and growing enterprise accounts, ideally with Fortune 100 brands
  • Strong business acumen with the ability to understand complex organizational structures and decision-making processes
  • Deep interest and knowledge in the use of generative AI for knowledge work and enterprise solutions
  • Ability to effectively communicate the value and potential of AI technologies to clients at various technical levels
  • Exceptional communication, presentation, and interpersonal skills
  • Strong analytical skills to assess client needs, develop business cases, and measure the impact of Section's solutions
  • Ability to build trusted advisor relationships with key decision-makers
  • Experience with customer success platforms and CRM tools
  • Bachelor's degree or equivalent experience
Please submit your resume and cover letter.
Our beliefs
We believe it’s our job to level the playing field
No matter who you are or where you’re from you should have access to a great education and to other talented people.
We believe people learn best from other people
Technology can’t replace humans when it comes to education. We will always make the learning experience personal, human, and connected.
We believe that to build something new, you have to question everything
The status quo is broken and to fix it we have to shake things up. We might not always nail it on the first go, but we’ll never stop trying to be our best.
Who we are
At Section, we believe that different perspectives, backgrounds, and experiences create a whole that is greater than the sum of its parts. A diverse and inclusive team creates a better product.
We are an equal opportunity employer and do not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, marital status, military or veteran status, or any other characteristics protected by law.
All employment is decided on the basis of qualifications, merit, and business need. We encourage candidates of underrepresented backgrounds to apply.