Mission Support Product Warranty Specialist
Saronic Technologies
Product, Customer Service
Austin, TX, USA
Posted on Nov 25, 2025
Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms.
About the Role
This role focuses on the full lifecycle of warranty coordination — from validating inbound product data to filing and tracking warranty claims through the OEM portal. You’ll work cross-functionally with Receiving, Manufacturing, Supply Chain, and Mission Support teams to ensure accurate documentation, compliance, and timely execution of warranty processes.
This is a hands-on, detail-oriented operations role ideal for someone who thrives in a fast-paced environment, takes ownership of process accuracy, and brings experience in marine, automotive, or heavy equipment warranty programs.
Core Responsibilities
- Coordinate inbound product validation with the Receiving team, ensuring serial numbers and inventory records accurately match OEM shipment documentation.
- Serve as the internal lead for engine warranty administration, managing warranty coverage, claim filings, and communication with the OEM.
- Work cross-functionally with Manufacturing, Supply Chain, and Mission Support to identify and resolve production or field issues tied to engine warranty coverage.
- Lead ship set commissioning by filing required documentation in the OEM portal to establish warranty start dates and maintain compliance.
- Track and process service campaigns or recall notifications, ensuring all relevant updates are communicated to internal teams and properly documented.
- File and manage warranty claims through the OEM web portal with high attention to accuracy and completeness, ensuring cost recovery for all in-warranty work.
- Interface with customers as needed to support warranty claim submissions, status updates, or clarifications when Saronic acts as the dealer of record.
- Maintain accurate CRM/ERP records (Salesforce) for warranty coverage, claims tracking, and OEM communication logs.
- Monitor warranty KPIs, including claim timeliness, accuracy of OEM portal data, and reimbursement recovery performance.
Qualifications
- 3–5 years of experience in product warranty coordination, service operations, or supply chain administration, ideally in marine, automotive, or heavy equipment environments.
- Strong understanding of warranty and RMA processes, including claim documentation and OEM communication.
- Ability to interpret and manage technical product information, including engine serial numbers, part numbers, and service campaign details.
- Proficiency with CRM/ERP systems (Salesforce preferred) and comfort working within OEM web portals.
- Exceptional attention to detail with strong record-keeping, documentation, and organizational skills.
- Excellent communication skills for coordinating across internal teams and external partners.
- Self-motivated, accountable, and able to manage multiple active claims and deadlines simultaneously.
- Bachelor’s degree preferred or equivalent professional experience.
Preferred Qualifications
- A process-driven mindset with a commitment to accuracy, compliance, and operational discipline.
- Ability to learn technical product information and apply it effectively in warranty filings and documentation.
- A collaborative spirit and willingness to work cross-functionally to support mission readiness.
- Ownership mentality — taking initiative to track, resolve, and close every claim correctly and on time.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Occasional standing and walking within the office.
- Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
- Visual acuity to read screens, documents, and reports.
- Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
- Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).
Benefits
- Medical Insurance: Comprehensive health insurance plans covering a range of services
- Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
- Saronic pays 100% of the premium for employees and 80% for dependents
- Time Off: Generous PTO and Holidays
- Parental Leave: Paid maternity and paternity leave to support new parents
- Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
- Retirement Plan: 401(k) plan
- Stock Options: Equity options to give employees a stake in the company’s success
- Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
- Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.