Mission Support Program Manager
Saronic Technologies
This job is no longer accepting applications
See open jobs at Saronic Technologies.See open jobs similar to "Mission Support Program Manager" General Catalyst.Operations, Customer Service
Austin, TX, USA
Posted 6+ months ago
Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms.
Job Summary:
We are seeking a Mission Support Program Manager to establish and lead Saronic’s warranty management program and oversee the global services supply chain and parts inventory processes. This role will be pivotal in shaping how we deliver long-term reliability, serviceability, and customer satisfaction across our deployed fleet of autonomous vessels.
As the primary owner of warranty operations, you will design scalable processes, manage claims and reimbursements, and develop data-driven insights that improve fleet readiness and reduce downtime. You will also manage our global parts inventory strategy, ensuring timely fulfillment and alignment with customer and operational requirements.
This role will begin as an Individual Contributor with significant cross-functional influence, and evolve into a managerial leadership position as the organization grows.
Responsibilities
- Warranty Program Development
- Build and manage Saronic’s warranty program, including policies, claims processes, budgets, and reporting.
- Establish program P&L ownership and performance metrics.
- Services Supply Chain & Parts Management
- Oversee global spare parts inventory, warehousing, to ensure operational readiness.
- Manage procurement and fulfillment strategies to support warranty and field service requirements.
- Ensure scalable parts operations aligned with company growth.
- Customer & Supplier Engagement
- Partner with customers, repair centers, and suppliers to ensure seamless claim resolution and parts availability.
- Act as the central point of contact for warranty-related issues.
- Data & Reporting
- Track warranty claims, failure trends, and parts utilization to identify systemic issues and drive continuous improvement.
- Provide executive-level reporting on warranty costs, parts availability, and operational KPIs.
- Compliance & Quality
- Monitor recall notices and service bulletins to ensure compliance and timely communication.
- Drive quality improvements in collaboration with engineering and manufacturing to reduce warranty exposure.
- Process Improvement & Scale
- Process Improvement & Scale
- Develop policies, SOPs, and work instructions for warranty and parts management.
- Implement continuous improvement initiatives to reduce claims, improve service metrics, and enhance customer experience.
Qualifications
- Education & Experience
- Bachelor’s degree in Supply Chain Management, Business, Industrial Engineering, or related field (MBA or advanced degree preferred).
- 5–8 years of progressive experience in services supply chain, warranty management, after-market support, or related operations in manufacturing, aerospace, defense, automotive, or industrial technology sectors.
- Technical & Functional Skills
- Proven experience building or managing warranty programs, including P&L responsibility.
- Strong background in global parts inventory management, logistics, and supplier coordination.
- Proficiency with CRM tools (Salesforce strongly preferred) and ERP/supply chain systems.
- Solid understanding of data analysis, financial modeling, and trend identification.
- Leadership & Soft Skills
- Demonstrated ability to lead cross-functional initiatives and influence stakeholders at all levels.
- Exceptional problem-solving and critical thinking skills with a track record of process improvement.
- Ability to balance near-term operational demands with long-term strategic objectives.
- Excellent written and verbal communication skills, with the ability to translate technical and financial data into actionable insights.
Physical Demands
- Ability to certify as “fit for work” by demonstrating ability to swim and tread water
- Frequently and repetitively, lift, push and carry up to 75 lbs.
- Will be exposed to marine environments, including sun, wind, rain, cold, and saltwater spray, often for extended periods
- Must be able to operate in daylight, low-light, and night conditions using marine navigation systems and visual cues
- Ability to perform physically demanding work for extended periods of time, up to 12 hours/day
- The ability to carry 20 lbs. up and down stairs
Benefits
- Medical Insurance: Comprehensive health insurance plans covering a range of services
- Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
- Saronic pays 100% of the premium for employees and 80% for dependents
- Time Off: Generous PTO and Holidays
- Parental Leave: Paid maternity and paternity leave to support new parents
- Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
- Retirement Plan: 401(k) plan
- Stock Options: Equity options to give employees a stake in the company’s success
- Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
- Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
This job is no longer accepting applications
See open jobs at Saronic Technologies.See open jobs similar to "Mission Support Program Manager" General Catalyst.
