Presales Service Delivery Manager
Sanas
This job is no longer accepting applications
See open jobs at Sanas.See open jobs similar to "Presales Service Delivery Manager" General Catalyst.Sales & Business Development
United States · Remote
Posted 6+ months ago
Sanas is revolutionizing the way we communicate with the world’s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard.
Sanas is a 200-strong team, established in 2020. In this short span, we’ve successfully secured over $100 million in funding. Our innovation have been supported by the industry’s leading investors, including Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you’re not just adopting a product; you’re investing in the future of communication.
Role Overview:
The Presales Service Delivery Manager is a strategic leader responsible for driving client engagement during the sales cycles while they evaluate Sanas’s solutions. This role goes beyond coordination—it requires innovation, attention to detail, relationship building, and extreme accountability to ensure pilots are executed flawlessly and lead to long-term success. Acting as a trusted advisor, this individual will partner closely with Sales, Account Management, Product, and Engineering to deliver measurable value, align solutions with customer strategy, and ensure their success.
Key Responsibilities:
- Serve as the strategic point of contact for prospective customers throughout the proof of concept.
- Define success criteria, timelines, and measurable outcomes with clear accountability.
- Innovate in deployment strategy by aligning internal and external resources to deliver seamless execution.
- Build trusted relationships with executives and key stakeholders, ensuring goals and expectations are consistently aligned.
- Facilitate executive-level updates, proactively gather feedback, and address challenges with urgency.
- Act as the voice of the customer, ensuring internal teams remain aligned on customer priorities.
- Oversee the deployment and configuration of Sanas’s solutions, ensuring technical and business requirements are met.
- Collaborate with Solutions Engineers and Product teams to troubleshoot and resolve complex challenges.
- Drive innovation by introducing best practices and ensuring pilots showcase strategic value.
- Champion adoption by delivering tailored training, best practices, and executive-level enablement sessions.
- Monitor pilot KPIs, identify improvement areas, and proactively recommend optimizations to ensure business impact.
- Deliver milestone presentations and reports with insights that inform both customer strategy and internal product direction.
- Collaborate with Account Managers to transition customers from pilot to scaled deployment with zero disruption.
- Provide strategic recommendations for expanding adoption based on pilot outcomes.
- Support Sales with case studies, proof points, and customer success narratives rooted in measurable results.
Qualifications:
- 5+ years in service delivery, customer success, presales, or strategic project management.
- Proven experience leading technology pilots or implementations in CCaaS, CX, or AI-driven solutions.
- Strong executive presence and ability to engage effectively at C-level and director-level.
- Demonstrated ability to manage multiple complex customer initiatives simultaneously.
- Technical aptitude with SaaS, APIs, cloud platforms (AWS, Azure), and contact center technologies.
- Familiarity with CCaaS platforms (Genesys, Five9, NICE, etc.).Understanding of contact center operations, KPIs, and customer experience drivers.
- Prior experience within a presales or sales engineering organization.
- Project management certification (PMP, PRINCE2) a plus.
Key Attributes:
Customer Obsessed: Committed to delivering measurable business outcomes and value.
Innovative: Proactively finds new ways to showcase solution impact during pilots.
Collaborative: Thrives in cross-functional teamwork, bridging Sales, Product, and Engineering.
Extreme Accountability: Owns the outcome of every pilot and drives customer success with urgency.
Joining us means contributing to the world’s first real-time speech understanding platform revolutionizing Contact Centers and Enterprises alike.
Our technology empowers agents, transforms customer experiences, and drives measurable growth. But this is just the beginning. You'll be part of a team exploring the vast potential of an increasingly sonic future
This job is no longer accepting applications
See open jobs at Sanas.See open jobs similar to "Presales Service Delivery Manager" General Catalyst.
