Senior Solution Consultant - AI Solutions
Sanas
This job is no longer accepting applications
See open jobs at Sanas.See open jobs similar to "Senior Solution Consultant - AI Solutions" General Catalyst.Software Engineering, Sales & Business Development, Data Science
Bengaluru, Karnataka, India
Posted 6+ months ago
Sanas is revolutionizing the way we communicate with the world’s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard.
Sanas is a 200-strong team, established in 2020. In this short span, we’ve successfully secured over $100 million in funding. Our innovation have been supported by the industry’s leading investors, including Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you’re not just adopting a product; you’re investing in the future of communication.
As a Senior Solution Consultant, you will act as the critical link between our clients and internal teams. You will leverage your deep BPO experience to guide solution design, identify product enhancement opportunities, analyze agent behavior, and run outcome-focused analytics to ensure business impact. This is a techno-functional role, blending business acumen, data-driven decision making, and technical fluency to drive deployment success, product adoption, and measurable outcomes.
Key Responsibilities:
- Client Engagement & Transformation:
- Collaborate closely with client transformation teams to align the AI solution to operational goals.
- Lead deployment planning, onboarding, and enablement activities.
- Influence change management strategies to drive user adoption and cultural fit.
- Product Utilization & Optimisation:
- Analyse agent performance and communication behavior to recommend and configure solution improvements.
- Monitor post-deployment analytics to track KPIs (e.g., CSAT, AHT, FCR) and ensure outcome delivery.
- Proactively identify product gaps and communicate feedback to Product Management for roadmap evolution.
- Cross-Functional Collaboration:
- Act as the voice of the customer internally with Product Managers, Data Science, and Engineering teams.
- Partner with Account Managers to expand the solution footprint and drive upsell opportunities.
- Technical Advisory:
- Guide clients on technical integration with contact center platforms (e.g., Genesys, Avaya, Five9).
- Develop light data pipelines or work with analysts to run impact analysis and diagnostics.
Success Criteria:
- Demonstrated improvement in client KPIs through solution adoption (e.g., voice clarity, agent productivity, CX).High product adoption and user satisfaction rates across client deployments.
- Scalable deployment processes and reusable best practices playbooks.
- Tangible insights provided to the product team, resulting in released features or enhancements.
Required Qualifications:
- 7+ years of experience in the BPO industry in transformation, operations, or technology roles.
- Strong experience working with voice/contact center technologies and AI/ML solutions preferred.
- Proven ability to identify operational gaps and drive technology adoption to improve business outcomes.
- Hands-on experience analyzing agent/customer interaction data (via dashboards, BI tools, google sheets or SQL).
- Ability to work across both technical and business stakeholders with strong communication and presentation skills.
- Self-starter, capable of thriving in a fast-paced, evolving startup environment.
Nice to Have:
- Experience with speech analytics, agent coaching tools, or accent/voice tech solutions.
- Exposure to AI/ML-driven SaaS platforms and customer success lifecycle.
- Background in consulting or customer solutions roles with large-scale BPO clients.
Joining us means contributing to the world’s first real-time speech understanding platform revolutionizing Contact Centers and Enterprises alike.
Our technology empowers agents, transforms customer experiences, and drives measurable growth. But this is just the beginning. You'll be part of a team exploring the vast potential of an increasingly sonic future
This job is no longer accepting applications
See open jobs at Sanas.See open jobs similar to "Senior Solution Consultant - AI Solutions" General Catalyst.
