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Technical Content Writer

Sanas

Sanas

Marketing & Communications, IT
Bengaluru, Karnataka, India
Posted on Wednesday, June 19, 2024
Sanas is revolutionizing the way we communicate with the world’s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard. Our initial deployment is laser-focused on elevating the standards of customer experience centers. Testimonials from our partners reveal staggering double-digit improvements in mission-critical KPIs, coupled with boosts in CSAT and NPS. More than just a tool, our technology champions a bias-free workspace. This not only fosters a positive work environment but has also been instrumental in reducing employee attrition and curbing training expenditures.

Sanas is a 70-strong team, established in 2020. In this short span, we’ve successfully secured over $50 million in funding. Our innovation have been supported by the industry’s leading investors, including Insight Partners, Google Ventures, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you’re not just adopting a product; you’re investing in the future of communication.

We are seeking a skilled and detail-oriented Technical Writer to join our team. The ideal candidate will be responsible for creating, managing, and maintaining comprehensive documentation and support materials for our products and services. This role is crucial in ensuring that our users, developers, and stakeholders have clear, accurate, and accessible information.

Key Responsibilities:


  • Develop, write, and maintain high-quality technical documentation, including user manuals, API documentation, FAQs, and online help guides
  • Collaborate with product managers, engineers, and other stakeholders to gather and analyze technical information
  • Create and update internal and external support materials, ensuring consistency and clarity across all documentation
  • Review and edit content created by other team members for accuracy, grammar, and style
  • Stay up-to-date with industry trends and best practices in technical writing and documentation




Requirements:


  • Proven experience as a Technical Writer, preferably in the tech or software industry
  • Excellent written and verbal communication skills in English
  • Strong attention to detail and ability to explain complex technical concepts in a clear and concise manner
  • Proficiency in documentation tools such as Microsoft Word, Google Docs, Confluence, or similar
  • Familiarity with software development processes and tools (e.g., Git, JIRA) is a plus
  • Ability to work independently and collaboratively in a fast-paced environment