About the role:

Samsara is looking for a smart, ambitious Sales Operations Specialist interested in helping to ensure the success of our global sales organization. We are seeking people with a passion for helping others, who are eager to work in a fast-paced, dynamic environment and have a direct impact on our growth and the success of our global sales org. This is a dynamic role in which you will be working closely with sales representatives, internal stakeholders, and our largest clients. Proven problem-solving and communication skills are required.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focus on winning as a team.

In this role, you will:

• Ensure execution of complex post-sales business processes with a high sense of urgency on behalf of the sales organization
• Partner with the sales team to troubleshoot issues such as invoicing requirements, contract changes and purchase orders for multi-year public sector contracts.
• Serve as an internal liaison, leveraging cross-functional relationships with Sales Operations, Finance, and Customer Success to provide comprehensive sales support
• Collaborate with internal stakeholders to resolve complex issues and support best practices
• Identify and propose opportunities to improve internal team processes
• Engage with selected customer procurement contacts to ensure documentation such as purchase orders are complete and accurate
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Fluent (speaking, reading, writing) in both English and Spanish
• 2-3 years of work experience
• Critical thinking to solve problems
• Experience processing high volume of complex support ticket requests
• High attention to detail and proven ability to work in a fast-paced environment
• Strong communication skills, both written and verbal
• Resourceful, proactive, and adaptive in dealing with operational hurdles
• Ability to prioritize multiple tasks while maintaining overall team goals
• Experience working in Salesforce

An ideal candidate also has:

• Experience with Enterprise level clients
• Experience working in NetSuite, and/or ZenDesk
• Customer Support experience supporting internal teams and external customers
• Basic project management experience