About the role:

Samsara’s Customer Success team advises and guides our largest customers throughout their lifecycle, ensuring they achieve maximum business value from our products. As part of our Implementation team, you will be responsible for helping customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship, ensure a successful deployment of Samsara's solution and help the customer to realise value as soon as possible.

A cross-functional role, you will be working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast growing company from within.

This role requires strong customer-facing communication skills, the ability to quickly understand a customer's business, and the ability to explain technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

Click here to learn about what we value at Samsara.

In this role, you will:

• Undertake the necessary training to become expert in the Samsara platform’s capabilities and be able to articulate them to customers
• Manage multiple parallel customer implementations, providing the necessary assistance and oversight to ensure adoption and value
• Track implementation progress, participation, product adoption, and account health
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases
• Create launch plans and a roadmap to increase product usage
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Experience in an implementation, account management, or consulting role. SaaS experience preferred
• Must be fully business fluent in German and English. Additional fluency in French would be an advantage.
• Experience supporting or working with technical products
• Excellent consultative skills with experience in end to end system implementations
• Solutions-oriented with strong problem solving skills
• Passion for leading internal projects, taking initiative, and thriving in a fast-paced, change-heavy environment
• Bachelor’s degree or equivalent

An ideal candidate also has:

• A bias for continuous learning and development, ensuring that they can realize the opportunities afforded by a fast paced, high growth environment
• Experience working with scaled onboarding processes for a SaaS company preferred