Job Title: Partner Engineer – Health Tech AI

Location: Hybrid, Palo Alto, CA Tuesday through Thursday

About Us:

At Sage Care, we’re transforming healthcare with AI-powered solutions to streamline care navigation for health systems. Our technology makes it easier for patients to find the right doctor, helps providers focus on the patients who need them most, and ensures faster access to care. Built by experts from Carbon Health, Apple, and Uber, our platform automates triage, enhances provider-patient matching, and maximizes appointment capacity—reducing wait times and improving overall efficiency. We're on a mission to make healthcare more accessible and efficient for everyone.

Job Overview:

Join our dynamic team and help shape the future of healthcare technology! We're seeking a passionate and skilled Partner Engineer with a strong call center logistics background to collaborate with external partners, health systems, and clinics to seamlessly integrate our AI-driven solutions. In this role, you’ll provide technical expertise and support, ensuring successful, long-term partnerships. If you’re excited about health tech and thrive in a fast-paced, ever-evolving environment, we’d love to hear from you!

Key Responsibilities:

Partner Integration & Technical Support:

• Act as the primary technical contact for new and existing health system and clinic partnerships.

• Collaborate closely with partners to integrate our AI platform with their systems (EHRs, EMRs, etc.), ensuring smooth, secure, and efficient deployment.

• Troubleshoot and resolve technical issues promptly, ensuring the success of ongoing implementations.

Solution Design & Customization:

• Design and implement AI solutions tailored to partners’ unique clinical and business needs.

• Develop integration processes, workflows, and data mappings to ensure seamless adoption of our platform by partners.

• Provide guidance to partners on how to best use our AI tools to enhance their operational workflows.

Communication & Problem-Solving:

• Strong communication skills are critical in engaging with partners to uncover their pain points and translate them into clear, actionable solutions.
  

• Collaborate with partners to brainstorm and develop technical solutions to their challenges, ensuring alignment with their business goals and technical requirements.

Client-Facing and Technical Support:

• Lead client interactions to understand their unique challenges, providing technical support and guidance throughout the implementation process.

• Ensure our technology integrates smoothly with clients' existing call-center infrastructure, optimizing system interoperability and enhancing efficiency.

Decision Trees, Annotation Workflows, and Integration:

• Create decision trees and annotation workflows using internal tools, aligning them with partners' Standard Operating Procedures (SOPs).

• Ensure seamless integration of our solutions with customer technologies, ensuring interoperability with existing infrastructure.

Prototype Development & Simulations:

• Help build prototypes and run simulations once the technology is up to speed. Prototypes play an important role in winning customer relationships and showcasing the potential of our solutions.

Continuous Improvement:

• Collect and analyze technical feedback from partners and monitor system performance.

• Recommend system enhancements and stay updated on industry trends and regulatory changes to ensure ongoing success.

Collaboration with Internal Teams:

• Work closely with Product and Engineering teams to relay partner feedback, influencing product improvements and ensuring alignment with partner needs.
  

Qualifications:

• Strong Communication Skills: Ability to ask insightful questions, engage with partners to understand their pain points, and translate those into actionable technical solutions.

• 5+ years in a technical role (Engineering, Solutions Engineering, Partner Engineering, Integration Engineering, Technical Consulting, or similar). A transition to sales is a plus!
  Call Center Logistics Background: Strong experience in call center logistics, including infrastructure, workflow optimization, and system integrations.

• Technical Background: Solid engineering experience with a deep understanding of integration, APIs, cloud technologies (AWS, Azure), and data mapping.

• Sales Acumen: Comfortable engaging with clients, understanding their needs, and translating technical requirements into effective solutions.

Nice to Have:

• Healthcare Industry Knowledge: Familiarity with healthcare systems, clinical workflows, and regulatory standards (e.g., HIPAA).

• Experience with call center and communication platforms, including RingCentral, Microsoft Teams, Cisco Finesse, Cisco Jabber, and Twilio.