About the Role

In this role, you’ll drive operational excellence by ensuring our internal technology reliably supports how we work today and how we’ll scale tomorrow.

You’ll blend strategic ownership with hands-on leadership, covering IT operations, internal tooling, security fundamentals, and employee-facing support. We value innovation and are seeking someone eager to bring fresh ideas—especially around automating and streamlining workflows to keep Rossum productive and secure.

What You'll Do

You will be a critical contributor to our functional efforts, managing day-to-day operations while identifying strategic improvements. You’ll collaborate with cross-functional teams to deliver exceptional support and results.

Key responsibilities include:

• Owning the IT Operations strategy, ensuring our internal systems are reliable, secure, and ready to scale.

• Leading and developing the IT Operations team, setting clear priorities and mentoring team members.

• Managing the full lifecycle of IT, from internal support and device management to vendor licenses and budgets.

• Partnering with Security, Legal, and Compliance on audits (like ISO 27001 or SOC 2) and risk mitigation.

• Using data and feedback to continuously improve IT reliability and the overall employee experience.

Who You Are

We’re looking for a pragmatic, service-oriented leader who brings:

• Extensive experience in IT Operations or Management, ideally within a high-growth SaaS environment.

• A balance of hands-on execution and strategic thinking, with a proven track record of managing complex IT projects.

• Deep technical knowledge of SaaS tooling, access control, and device management for distributed or hybrid teams.

• A proactive and empathetic approach to problem-solving, with the ability to partner effectively with senior leaders and non-technical stakeholders.

• Strong communication skills in English and a passion for continuous learning and team development.

What Success Looks Like

• Within 3 Months: You’ll have a deep understanding of our IT landscape and security posture, building strong relationships across People, Security, and Engineering.

• Within 6 Months: You’ll have improved the reliability of our support systems, enabling the team to shift from reactive tasks to proactive improvements.

• Within 12 Months: IT Operations will be scaling smoothly with our growth, serving as a trusted partner that enables seamless productivity and collaboration.

Why Join Us?

At Rossum.ai, we’re on a mission to make the world move faster. We use AI to help people save millions of hours on boring manual tasks so they can focus on work that actually matters. We aren't a "family" we’re a community of people who aren't afraid to challenge assumptions and learn from failures.

What sets us apart?

• Cutting-edge AI tech that is reshaping global business.

• A bullshit-free culture where we value honesty and diverse perspectives.

• True autonomy in a scale-up atmosphere where your voice is heard regardless of your level.

What We Offer

• Hybrid work model with flexible hours - find the balance that works for you.

• 5 weeks of vacation plus 5 sick/personal days.

• An extra 2 weeks of paternity leave.

• Stock options (ESOP) so you share in our long-term success.

• A dedicated budget for personal development, education, and language courses.

• High-end tech, including a MacBook and the peripheral setup of your choice.

• Team offsites, regular meetups, and a MultiSport card.