About the Role

We’re looking for an Onboarding Manager to join our Customer Experience & Services team. Your mission? Help customers and partners successfully adopt Rossum — guiding them through onboarding, reducing friction in their workflows, and enabling them to get the most out of our platform.

You’ll play a key role in scaling our partner-driven strategy, empowering partners to become confident and independent Rossum experts. If you love creating smooth onboarding experiences, thinking in systems, and collaborating across teams — we want to hear from you.

What You’ll Do

You’ll be a critical contributor to our Implementation Services efforts — working directly with customers, supporting partners, and constantly improving how we onboard at scale.

Key responsibilities include:

• Guide new customers through onboarding, from initial configuration to full adoption

• Onboard and enable delivery partners, improving processes and documentation

• Build strong, trust-based relationships with both customers and partners

• Train stakeholders, share best practices, and support change management

• Partner with Solution Architects on complex implementations

• Customize product setups to align with customer workflows

• Collaborate with Product, CX, and Sales to refine onboarding journeys

• Track adoption and time-to-value using data, and iterate accordingly

Who You Are

We’re looking for someone who brings:

• 3+ years experience in onboarding, implementation, or technical support (B2B SaaS preferred)

• Familiarity with Python, APIs, JSON/XML, and integrations (e.g. SFTP/S3)

• Strong stakeholder management and communication skills

• A customer-first mindset with a bias for action and ownership

• Bonus points for experience with Rossum, MongoDB, Elasticsearch, or Tableau

What Success Looks Like

Within 3 Months

• Complete Rossum platform certification and all onboarding tool training by Month 1.

• Build strong relationships with key accounts and internal Solution Architects.

• Identify and document 3–5 “quick win” onboarding improvements.

Within 6 Months

• Standardise onboarding templates and documentation, reducing average onboarding cycle by 15%.

• Successfully lead and deliver your first end-to-end project implementation for a key account, meeting all defined success criteria.

• Achieve 90% customer onboarding satisfaction score in post-implementation surveys.

Within 12 Months

• Own an initiative of your choice that pushes the boundaries of how we onboard, focusing on creative ways to boost efficiency.

• Improve customer time-to-value by 25% through process optimisations.

• Build and execute a game plan to turn your successful projects into customer success stories and references.

Why Join Us?

At Rossum, we’re building the world’s most flexible AI platform for document understanding — helping businesses eliminate manual work so they can scale faster and do more meaningful work.

We’re moving fast, and we specialize in ‘high-stakes’ deployments, having successfully migrated over 50 global businesses from legacy systems to our cloud environment last year alone.

What sets us apart

• You’ll work with cutting-edge technology that is actively reshaping how work gets done globally, not just in a lab.

• Join a collaborative, humble team that values ownership and impact over titles. We believe the best idea wins, no matter where it comes from.

• We give you the autonomy to innovate. You won’t just follow a playbook; you’ll help write it, leading with your own ideas and experiments.

• We believe in experimentation over ego. We’re transparent about our challenges and treat every setback as an opportunity to understand problems more deeply and improve.

• With a vibrant base in Prague and flexible hybrid/remote options, we care more about your output than your desk's GPS coordinates.

What We Offer

At Rossum, we believe in supporting our team with more than just a paycheck. We provide the tools, flexibility, and security you need to do your best work while maintaining a healthy life outside of it.

• Enjoy 5 weeks of vacation plus 5 personal/sick days to ensure you have ample time to rest and pursue your passions.

• We offer an extra 2 weeks of paternity leave because we know how important those early moments are.

• Our hybrid work model and flexible hours let you find the balance that works best for your lifestyle.

• Through our Stock options (ESOP), you don't just work here—you share in Rossum’s long-term growth and success.

• We provide a dedicated budget for personal development, education, and language courses to help you grow your skills.

• You’ll be equipped with high-end tech, including a MacBook, external monitor, and the keyboard of your choice.

• Stay connected through regular team meetups and offsites with a friendly, ambitious team that values authentic connection.

• Take advantage of a MultiSport Card to support your physical well-being.

Ready to help customers succeed from day one?

Apply now and make onboarding your playground.