About the Role

We are looking for a Technical Account Manager to join our Customer Experience team. In this role, you’ll act as a long-term technical partner for our customers, helping them succeed with complex document automation workflows.

At Rossum, we value innovation and are seeking someone eager to bring fresh ideas—especially around solving hard technical problems and guiding architectural decisions to help us build a better product. You’ll help people around the world save millions of hours on boring manual tasks so they can focus on things that matter.

What You'll Do

You will be a critical contributor to our technical account management efforts, owning the technical relationship end-to-end—from onboarding and solution design to scaling and continuous improvement. You’ll collaborate with cross-functional teams like Sales, Product, and Engineering to deliver exceptional results.

Key responsibilities include:

• Owning the technical journey: Act as the primary technical point of contact for assigned customers.

• Leading implementations: Lead complex onboarding projects, including workflow design, configuration, and testing.

• Consulting on integrations: Design solutions using APIs, automation tools, and cloud services.

• Advocating for customers: Collaborate with Product and Engineering to turn customer feedback into platform improvements.

• Driving excellence: Use data and insights to identify optimization opportunities and reduce risks in customer setups.

Who You Are

We’re looking for someone who brings:

• B2B SaaS Experience: Several years of experience in a technical, customer-facing role.

• Technical Depth: A background in APIs, HTTP, SQL, and cloud concepts, paired with scripting skills in Python or JavaScript.

• Strategic Problem-Solving: A balance of hands-on execution and the ability to manage complex projects with multiple stakeholders.

• Customer-First Mindset: A proactive and empathetic approach to solving technical challenges.

What Success Looks Like

• Within 3 Months: Complete onboarding, build strong relationships with key customers, and independently handle standard technical projects.

• Within 6 Months: Own complex accounts end-to-end and successfully lead a major onboarding or optimization project.

• Within 12 Months: Become a trusted technical advisor, contribute to scalable TAM playbooks, and influence product direction through structured feedback.

Why Join Us?

At Rossum.ai, we’re on a mission to revolutionize business communication by harnessing the power of AI to make data extraction effortless and intelligent. We believe in empowering teams with smart tools that free them from repetitive tasks.

What sets us apart?

• Cutting-edge AI: Work with technology that is reshaping how businesses operate globally.

• Autonomy and Initiative: Thrive in a collaborative, supportive environment where every voice is heard.

• Growth Atmosphere: Opportunities to grow personally and professionally in a fast-paced scale-up.

• Authentic Culture: A community that values diversity, empathy, and challenging our own assumptions.

What We Offer (Benefits - Prague/Czech Republic)

• Work-Life Harmony: Hybrid work model with flexible hours and 5 weeks of vacation.

• Health & Wellbeing: 5 sick/personal days and a MultiSport Card.

• Family Support: Extra 2 weeks of paternity leave.

• Ownership: Stock options (ESOP) to share in Rossum’s long-term success.

• Personal Growth: Budget for education, language courses, and high-end tech (MacBook, etc.).

• Community: Team offsites and regular meetups with a friendly, ambitious team.

Ready to make an impact in your next role as a Senior Technical Account Manager? Apply now!