Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

As the Quality Control (QC) Lead, you’ll serve as the on-site quality expert at our medical device fulfillment center in North Phoenix, Arizona. You’ll lead QC activities to ensure that the assembly and kitting of Ro products are carried out in full compliance with established standard operating procedures (SOPs), with all necessary documentation completed in real time. This role is critical in maintaining a compliant audit trail for every step of the process - from the picking of raw materials to the final assembly of finished goods.

You’ll work closely with the on-site QC Associate, as well as the Assembly and Warehousing Teams, to ensure accurate and efficient daily product inspections. In addition to overseeing inspection activities, you’ll be responsible for reviewing and maintaining monthly logs in a timely manner, supporting the training of assembly staff, and serving as the owner of the Quality binder. You’ll play a key role in ensuring the Fulfillment Center remains audit-ready at all times and will act as the primary liaison with inspectors until a Product Quality representative is available. This is a hands-on, high-impact role designed to uphold Ro’s quality standards and contribute to a culture of operational excellence.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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