If you got into healthcare to make a difference, you’re in the right place. We’re looking for a values-driven, mission-focused, dynamic Patient Support Specialist who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that’s you, read on!

What’s Rippl?

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take action.

We’re reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.

Our Mission

The Rippl Mission is to enable more good days for those living with dementia and their families.

Our Core Values

At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers.

We’re fed up. Today’s dementia care isn’t working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we’re doing it.

We’re changemakers. We’re pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we’re proving it works.

We’re in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.

We start with yes. We don’t let barriers stop us. When faced with a challenge, we figure it out—together. We’re problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.

We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.

Join the movement

We’re looking to find other changemakers who are ready to join our movement.

The Role:

The Patient Support Specialist plays a critical role in preparing new patients for their initial experience with Rippl’s dementia care programs. This role ensures that patients are fully prepared for their first appointment by coordinating outreach, gathering essential documentation (e.g., consents, MPOA), and resolving any technical or administrative barriers ahead of time. The goal is to ensure that each new patient has a smooth, supported, and informed entry into care.

Essential Functions:

• Conduct outreach to new patients ahead of their first appointment to walk through consent, intake forms, and technical readiness.
• Assist new and existing patients who call inbound in need of support
• Collect, track, and document signed consents and MPOA in Athena and Salesforce.
• Assist patients and family members with technical setup for virtual appointments, including test calls and troubleshooting.
• Follow up on outstanding intake paperwork or incomplete consents, including paper form workflows.
• Collaborate with Patient Engagement and care teams to confirm appointment readiness and resolve pre-visit barriers.
• Send appointment links and reminders to ensure patient clarity on logistics.
• Clearly communicate Rippl’s care model and what to expect from the first appointment.
• Handle intake-specific patient questions or triage to the appropriate team (SW, NP, PES, CN).
• Participate in SW disclosure outreach where applicable.
• Accurately update patient records in Athena, Salesforce, and internal trackers.
• Monitor email inbox and process new patient documents and inquiries.
• Maintain scheduling and documentation hygiene for all new patients assigned.
• Support pilots or initiatives related to improving intake and early patient engagement.
• Participate in continuous improvement efforts tied to no-show reduction and tech readiness.

Qualifications:

• 2+ years of experience in healthcare intake, administrative support, or patient coordination.
• Experience preparing patients for virtual care (telehealth) strongly preferred.
• Proficiency with EHR systems (Athena preferred), Salesforce, and G-Suite tools.
• Knowledge of medical and behavioral health terminology
• Experience supporting high-touch care models for older adults or chronic care populations (preferred)
• Strong communication skills with compassion and clarity in working with older adults and caregivers.
• Detail-oriented, organized, and able to follow through with minimal supervision.
• Comfortable in a high speed, ever changing, start-up environment
• Strong verbal and written communication skills
• Excellent organizational and multitasking skills
• Access to high-speed, reliable internet and a secure, private workspace conducive to confidentiality required