If you got into healthcare to make a difference, you’re in the right place. We’re looking for a values-driven, mission-focused, dynamic Manager, Medical Assistants who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that’s you, read on!

What’s Rippl?

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take action.

We’re reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.

Our Mission

The Rippl Mission is to enable more good days for those living with dementia and their families.

Our Core Values

At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers.

We’re fed up. Today’s dementia care isn’t working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we’re doing it.

We’re changemakers. We’re pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we’re proving it works.

We’re in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.

We start with yes. We don’t let barriers stop us. When faced with a challenge, we figure it out—together. We’re problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.

We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.

Join the movement

We’re looking to find other changemakers who are ready to join our movement.

The Role:

The Manager, Medical Assistants is responsible for leading and developing a high-performing team that provides critical administrative and clinical support to our dementia care teams. This role goes beyond day-to-day task management to drive operational excellence, optimize team workflows, and support an exemplary patient experience.

Essential Functions:

Team Leadership & Development

• Lead, coach, and mentor a team of Medical Assistants (MAs), setting clear expectations, development plans, and performance goals.
• Conduct regular check-ins and performance reviews to support career growth and accountability.
• Design and deliver effective onboarding and training to ensure new team members are equipped to succeed.
• Proactively identify skills gaps or development needs and deliver targeted coaching or training.

Operational Ownership & Optimization

• Own the day-to-day operations of MA workflows, including chart preparation, documentation, scheduling, and coordination.
• Identify and address inefficiencies or inconsistencies in workflows to improve speed, accuracy, and team performance.
• Track, analyze, and act on key performance indicators, ensuring team output meets clinical, regulatory, and organizational standards.
• Drive the implementation of new tools, templates, or processes to support team effectiveness and scalability.

Independent Decision-Making

• Serve as the primary decision-maker for the MA team’s operations, using sound judgment to troubleshoot issues and remove blockers without reliance on escalation.
• Collaborate closely with the clinical subject matter experts (SMEs) to identify, define, and adjust priorities for the MA workflows.
• Prioritize and reallocate team resources in real time to meet clinical needs and volume demands.
• Establish consistent practices for documentation, task ownership, and quality assurance.

Cross-Functional Leadership

• Act as a liaison between Medical Assistants and clinical, patient engagement, and support teams to ensure workflow alignment and communication clarity.
• Collaborate with peers across functions to support patient panel management, visit preparation, and follow-up coordination.
• Represent the MA team in operational or strategic meetings and advocate for workflow needs or improvement opportunities.

Change Management & Coaching

• Lead team through operational and process changes by clearly communicating rationale, expectations, and timelines.
• Reinforce change adoption through coaching, documentation, and reinforcement of updated best practices.
• Champion a culture of adaptability and continuous improvement.

Qualifications:

• Bachelor’s degree in Healthcare, Health Administration, Business, or a related field required, or equivalent professional experience.
• 4+ years of experience directly managing healthcare support staff, preferably in a high-volume or virtual care environment
• Reliable high-speed internet connection required to support telehealth operations and virtual collaboration while prioritizing PHI.
• Strong proficiency with EHR systems (Athena preferred), G-Suite, and telehealth tools.
• Knowledge of HIPAA and clinical compliance standards.
• Excellent analytical and problem-solving skills
• Strong organizational, detail oriented and multitasking abilities
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team in a fast-paced environment
• Motivated to go above and beyond for Rippl patients, caregivers and providers, to provide a excellent experience
• Innovative problem-solving skills and a warm, positive attitude
• Positively contributes to a team of Changemakers looking to revolutionize dementia care

What’s in it for you

• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility
• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Flexible work environment and the opportunity to work from home
• Competitive compensation
• Annual bonus eligibility
• 401(k) plan with a company contribution
• Robust annual stipend provided for continuing education credits to support licensure and professional growth. (REMOVE FOR NON ELIGIBLE ROLES - CN - 250, LCSW 750, NP/MD - 2500)
• Equity in the form of stock options
• Medical, Dental and Vision coverage for you and your family
• Life insurance and Disability
• Remote Work stipend
• Generous Paid Time Off

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: $75,000 - $98,000 depending on experience

Offer of employment is contingent upon successful completion of a background check, drug screen, and all required licensure, credentialing, and related documentation.

We are going to make some very big waves starting with a small Rippl - come join us!